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- Tasks: Support customers through various channels and manage the order lifecycle.
- Company: Join a dynamic team in a customer-focused environment.
- Benefits: Hybrid work model, competitive salary, and career development opportunities.
- Other info: Exciting opportunities for growth in a supportive team atmosphere.
- Why this job: Make a real difference by enhancing customer experiences and relationships.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 24000 - 28000 £ per year.
Customer Care Advisor Bridgwater (Full-time office-based during probation, then hybrid: 3 days in office, 2 days from home)
Permanent
Working Hours: 37.5 hours per week (between 8:00am – 5:00pm)
Overview
On behalf of our client, we are seeking a proactive and customer-focused Customer Care Advisor to join a dynamic team supporting Retail and Specification customers across the UK and Ireland. This role is key to maintaining strong customer relationships, ensuring smooth order processing, and delivering an excellent customer experience.
Key Responsibilities
- Respond to customer enquiries across multiple channels (email, phone, social media) in a professional and timely manner
- Manage the full order lifecycle using an ERP system, including:
- Advising on stock availability
- Processing orders to meet delivery expectations
- Monitoring order progress
- Liaising with couriers and tracking deliveries
- Communicating delays or issues to customers
- Resolving queries and investigations
Skills & Experience
- Excellent communication skills (written and verbal)
- Professional, polite, and customer-focused approach
- Strong attention to detail and organisational skills
- Ability to manage multiple tasks and prioritise effectively
- Problem-solving and analytical mindset
- Team player with the ability to build strong relationships
- Competent in Microsoft Office
- Previous customer service experience preferred
- Positive, proactive, and self-motivated attitude
If you would like to apply then please email your CV to Jade.Lawlor@hawk-3.com or call Jade on 07526 166809. Closing date is 27.05.2026 - Please note this could change subject to suitable applications.
Customer Service Advisor in Bridgwater employer: HAWK3 Talent Solutions
Contact Detail:
HAWK3 Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bridgwater
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Be proactive in your follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare and land that Customer Care Advisor role. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Service Advisor in Bridgwater
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Care Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and explain why you're the perfect fit for this role. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors. We appreciate attention to detail, so show us what you've got!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at HAWK3 Talent Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Care Advisor role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend or family member, focusing on how you would handle customer enquiries and complaints. This will help you feel more at ease during the actual interview.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Think of situations where you had to manage multiple tasks or prioritise effectively. Highlighting your problem-solving skills will demonstrate your ability to handle the challenges of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.