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- Tasks: Lead a tech support team and resolve complex issues in a fast-paced environment.
- Company: A leading technology firm in Greater London with a focus on innovation.
- Benefits: Full-time role with opportunities for career growth and impactful work.
- Why this job: Join a dynamic team and make a real difference in the FinTech industry.
- Qualifications: 7+ years in tech support with strong communication and problem-solving skills.
- Other info: Collaborate with engineering teams and thrive in a supportive culture.
The predicted salary is between 43200 - 72000 £ per year.
A leading technology firm in Greater London seeks a Level 2 Support Team Lead to build and manage a technical support team. The role demands leading technical guidance, resolving complex issues, and collaborating with engineering teams.
Ideal candidates will have over 7 years of hands-on experience in tech support with strong communication and problem-solving skills. This position offers full-time employment and the chance to make a meaningful impact in technology.
Level 2 Support Lead — AI‐Driven FinTech Ops in London employer: Hawk
Contact Detail:
Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Support Lead — AI‐Driven FinTech Ops in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your problem-solving abilities and technical expertise. This is your chance to demonstrate how you can lead a support team effectively.
✨Tip Number 3
Ace the interview! Research common interview questions for Level 2 Support roles and practice your responses. Be ready to discuss specific scenarios where you've resolved complex issues and collaborated with teams.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets seen by the right people. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Level 2 Support Lead — AI‐Driven FinTech Ops in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in tech support, especially any leadership roles. We want to see how your skills align with the Level 2 Support Lead position, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing personality, so let your enthusiasm for tech support come through!
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've resolved complex issues or led a team through challenges. We’re looking for candidates who can demonstrate their problem-solving prowess, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Don’t miss out on this opportunity!
How to prepare for a job interview at Hawk
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around AI-driven solutions and FinTech operations. Be prepared to discuss specific technologies you've worked with and how you've resolved complex issues in the past.
✨Showcase Your Leadership Skills
As a Level 2 Support Team Lead, you'll need to demonstrate your ability to lead a team effectively. Think of examples where you've successfully managed a team or project, highlighting your communication and problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to tech support challenges. Practice articulating your thought process and how you would approach resolving these issues while collaborating with engineering teams.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Familiarise yourself with their mission and recent projects, so you can align your answers with what they value most in a candidate.
