At a Glance
- Tasks: Lead customer care, coordinate workshops, and provide proactive communication.
- Company: Family-owned automotive dealer group with a supportive culture.
- Benefits: Competitive salary, generous leave, training, and staff discounts.
- Other info: Great progression opportunities in a dynamic, family-oriented environment.
- Why this job: Join a warm team focused on genuine relationships and personal growth.
- Qualifications: Experience as a Service Advisor with strong IT and communication skills.
The predicted salary is between 30000 - 32000 £ per year.
Are you an ambitious Senior Service Advisor looking to bring your customer care skills to a warm, family-focused environment? Join a highly regarded automotive team in Worthing that trades rigid corporate culture for genuine staff appreciation, strong earning potential, and excellent manufacturer-backed support.
About Us
We are a leading, family-owned dealer group in Worthing built on traditional values, open communication, and true team support. Unlike high-pressure corporate environments, we focus on developing long-term customer relationships and taking care of our people. We invest directly in your growth with tailored manufacturer training to ensure you reach your full potential.
What is in it for you:
- Salary: £30,000 – £32,000 basic salary + realistic, highly achievable bonus potential.
- Hours: Monday to Friday, 8:30 am – 6:00 pm | Saturdays: 1 in 3 rota (8:30 am – 5:00 pm).
- Perks: 25 days annual leave + 8 bank holidays, fully funded manufacturer training schemes, life assurance coverage, dedicated lifestyle app access, free confidential counselling and BEN support, gym membership discounts, and significant staff discounts on vehicle purchases, servicing, and parts.
What you will be doing:
- Customer Care Leadership: Welcoming clients, handling service bookings, arranging loan cars or alternative transport, and delivering a VIP customer journey.
- Workshop Coordination: Tracking vehicle progress directly with the workshop team to guarantee on-time collection.
- Proactive Communication & Upselling: Managing inbound queries, providing clear status updates, and transparently advising clients on necessary repairs or additional service recommendations.
Requirements:
Proven track record as a Service Advisor, solid IT/telephone skills, and a confident, upbeat approach in a fast-moving workshop setting.
Commutable Locations: This position is based in Worthing, making it an easy daily commute from Brighton, Littlehampton, Chichester, and Horsham.
Service Advisor | Progression Opportunity | Worthing employer: Hawk Hiring
Join a passionate team at Europe's fastest-growing Porsche specialist in Brentwood, where your expertise as a Parts Advisor will be rewarded through profit sharing and a collaborative work culture. Enjoy a range of benefits including a competitive salary, employee discounts, and a health and wellbeing programme, all while working in an environment that values automotive enthusiasm and personal growth.
