At a Glance
- Tasks: Provide top-notch customer care and manage vehicle bookings while advising on maintenance.
- Company: A family-owned dealership in Worthing with a supportive team culture.
- Benefits: Competitive salary, generous holiday, pension scheme, and staff discounts.
- Other info: Great career progression opportunities and manufacturer-led training.
- Why this job: Step into a leadership role and make a real impact in the automotive industry.
- Qualifications: Experience as a Service Advisor and strong communication skills.
The predicted salary is between 30000 - 38000 £ per year.
Are you an experienced Service Advisor ready to step up? This busy, family-owned dealership in Worthing is looking for a driven professional capable of stepping into a deputy management role.
What is in it for you:
- Salary: £30,000 basic + 38K OTE
- Hours: Monday – Friday, plus 1-in-3 Saturdays
- Perks: 25 days holiday + bank holidays | Workplace pension (salary exchange) | Staff discounts on vehicles, MOTs, and servicing | Manufacturer-led training | Refer-a-friend rewards
What you will be doing:
- Customer Care: Greeting guests, managing bookings, handling phone calls, and providing repair updates.
- Workshop Liaison: Coordinating with technicians to track vehicle progress and ensure on-time handovers.
- Advisory & Sales: Professionally advising customers on required vehicle maintenance and solutions.
- Leadership Track: Managing workshop admin and stepping up to support the Aftersales Manager as a key deputy.
Requirements: Proven experience as a Service Advisor, strong IT/phone skills, and the ambition to take on management duties.
Commutable Locations: Based in Worthing, easily commutable from Brighton, Littlehampton, Bognor Regis, and Horsham.
Automotive Service Advisor | Excellent Progression Opportunity in Worthing employer: Hawk Hiring
Join a thriving family-owned dealership in Worthing, where your career as an Automotive Service Advisor can flourish with excellent progression opportunities. Enjoy a supportive work culture that values employee growth, alongside competitive benefits such as generous holiday allowances, manufacturer-led training, and staff discounts. This is not just a job; it's a chance to step into a leadership role while being part of a close-knit team dedicated to exceptional customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor | Excellent Progression Opportunity in Worthing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawk Hiring. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawk Hiring before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Automotive Service Advisor | Excellent Progression Opportunity in Worthing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawk Hiring:Your cover letter is your chance to shine! Tell us why you want to work at Hawk Hiring specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawk Hiring!
How to prepare for a job interview at Hawk Hiring
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
