At a Glance
- Tasks: Provide top-notch customer service and coordinate vehicle repairs in a fast-paced environment.
- Company: Join a family-owned dealership that values teamwork and employee well-being.
- Benefits: Competitive pay, comprehensive benefits, and ongoing training for career growth.
- Other info: Great location in Trowbridge with easy commutes from nearby towns.
- Why this job: Be part of a supportive team while gaining valuable automotive industry experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Service Advisor – Family-Owned Culture & Manufacturer Training
Are you an experienced customer service professional looking to accelerate your career with one of the South West's largest family-owned dealer groups? We are looking for a dynamic Service Advisor / Automotive Customer Service Representative to join our fast-paced, friendly team at a premier dealership in Trowbridge, where your loyalty and hard work are truly rewarded.
About Us
At our dealership, we do things differently. As part of one of the South West’s largest family-owned dealer groups, we combine the structure and exciting career opportunities of a major automotive employer with the warm, supportive environment of a family business. We are deeply committed to our staff’s well-being, recognition, and reward. When you join our busy Trowbridge Service Department, you aren't just getting a job—you are gaining a team that feels like family, alongside access to top-tier, best-quality manufacturer training and development from both our brand partners and internal Group staff.
What is in it for you:
- Salary: Competitive Pay & Benefits (Discussed at interview stage) with fantastic opportunities for financial growth and career progression.
- Hours: Full-Time / Shift details to be confirmed upon application.
- Perks: Comprehensive company benefits package, ongoing manufacturer-approved training, career development pathways, and a workplace culture that prioritises your well-being and rewards your commitment.
What you will be doing:
- Customer Experience: Greeting customers warmly, listening to their vehicle concerns, documenting issues accurately in our system, and following up to ensure total satisfaction.
- Service Coordination: Conducting vehicle inspections, providing detailed service reports, and clearly explaining recommended car repairs, vehicle maintenance, and accurate job estimates to customers.
- Workflow Management: Scheduling appointments, managing the service department's calendar, and coordinating closely with our workshop technicians and mechanics to ensure timely completion of repairs.
Qualifications:
Previous experience as a Service Advisor, Service Receptionist, or a similar fast-paced retail customer service role is preferred. You must have strong communication skills, excellent problem-solving abilities, proficient computer skills, and a valid driving licence. Knowledge of automotive systems is a distinct plus.
Commutable Locations: This motor trade role is based in Trowbridge, making it an easy commute for candidates looking for jobs near Melksham, Westbury, Bradford-on-Avon, and Warminster.
Automotive Service Advisor - Quality Motor Group in Trowbridge employer: Hawk Hiring
At Quality Motor Group, we pride ourselves on being a family-owned dealership that fosters a supportive and rewarding work environment. Located in Trowbridge, our team enjoys competitive pay, comprehensive benefits, and exceptional manufacturer training, all while being part of a close-knit family culture that values employee well-being and career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor - Quality Motor Group in Trowbridge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the family-owned vibe at Quality Motor Group. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the dealership. Role-play common scenarios with a friend or family member to boost your confidence in handling customer concerns and providing solutions.
✨Tip Number 3
Prepare questions for your interview! Show your enthusiasm by asking about the training opportunities and career progression available. This not only demonstrates your interest but also helps you gauge if the role is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Quality Motor Group. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Automotive Service Advisor - Quality Motor Group in Trowbridge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re all about that family-owned vibe!
Tailor Your Experience:Make sure to highlight your relevant experience as a Service Advisor or in customer service roles. We love seeing how your skills align with what we do, so be specific about your past roles and how they’ve prepared you for this position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just like our team!
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with common vehicle issues and repairs, as well as the services offered by the dealership. This will show that you're genuinely interested in the role and can engage in meaningful conversations about customer concerns.
✨Showcase Your Customer Service Skills
Since this role is all about customer experience, be ready to share specific examples of how you've handled customer interactions in the past. Think about times when you went above and beyond to ensure customer satisfaction, and be prepared to discuss these scenarios during the interview.
✨Demonstrate Team Spirit
This dealership prides itself on a family-owned culture, so highlight your ability to work well in a team. Share experiences where you collaborated with colleagues to achieve a common goal or supported a teammate in a busy environment. This will resonate well with their values.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the training opportunities available, the team dynamics, or how they measure success in the Service Advisor role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
