At a Glance
- Tasks: Be the friendly face of our service department, guiding customers through their automotive journey.
- Company: Join a leading family-owned dealer group in the heart of Trowbridge.
- Benefits: Enjoy a competitive salary, performance bonuses, and staff discounts.
- Other info: Work in a high-tech environment with a focus on well-being and team spirit.
- Why this job: Experience a supportive culture with genuine career progression and no weekend work.
- Qualifications: Customer service experience is key; automotive knowledge is a bonus!
The predicted salary is between 30000 - 35000 £ per year.
We are looking for a skilled Automotive Service Advisor or Aftersales Advisor to join our busy, state-of-the-art service department near Trowbridge. Whether you are an experienced Service Desk Specialist, a Parts Advisor looking to transition, or a retail customer service professional ready to dive into the car dealership world, we offer a friendly, high-spec environment focused on professional manufacturer training and genuine career progression.
The Rewards
- Salary: £30,000 – £35,000 basic salary per year (Transparent structure).
- Bonus: Generous performance-related bonus scheme to reward your efficiency.
- Schedule: Monday to Friday – No Weekends for an exceptional work-life balance.
- Perks: Staff discounts on vehicle parts and servicing, plus free on-site parking.
- Health & Wellbeing: Comprehensive company well-being programme and employee support.
- Finance & Future: Company pension scheme, world-class manufacturer training, and career progression opportunities.
- Culture: A stable, family-owned business culture that genuinely recognises and rewards loyalty and hard work.
About the Company
We are proud to be one of the South West’s largest, family-owned dealer groups, representing a world-renowned brand at the forefront of automotive innovation. Our Trowbridge facility is a fast-paced, high-performance hub dedicated to delivering the ultimate customer journey. We provide a stable, highly supportive environment where our team members are treated like family and backed by the resources of a major group.
Your Role
As a core Service Advisor in our Trowbridge team, you will:
- Customer Journey: Greet visitors, provide a premium experience, and act as the main link between the customer and the workshop.
- Consultative Service: Listen to customer concerns, document them accurately, and explain recommended vehicle repairs, servicing, and MOT results clearly.
- Estimates & Invoicing: Provide accurate cost estimates for parts and labour, ensuring total transparency.
- Workshop Coordination: Schedule appointments, manage the service desk calendar, and liaise with vehicle technicians and mechanics to ensure timely vehicle completion.
- Follow-Up: Maintain contact with customers throughout the day to provide digital progress updates and handle post-service satisfaction checks.
What You Need
- Experience: Previous experience as an Automotive Service Advisor, Aftersales Consultant, or a strong background in a fast-paced customer-facing role.
- Technical Awareness: A basic knowledge of automotive systems, car servicing, or parts is a major advantage but not essential.
- Skills: Exceptional communication, strong problem-solving abilities, and the capacity to multitask under pressure.
- Licensing: A full UK manual driving license is required.
Location & Search Reach
Based in Trowbridge, our dealership is perfectly located for those commuting from Melksham, Westbury, Bradford-on-Avon, Frome, and Warminster.
Automotive Service Advisor - Monday to Friday - Trowbridge employer: Hawk Hiring
Join our family-owned dealership in Trowbridge, where we prioritise a supportive work culture and offer exceptional career growth opportunities. With a focus on professional training and a generous benefits package, including a competitive salary, performance bonuses, and a comprehensive well-being programme, we ensure our employees thrive both personally and professionally. Enjoy a balanced work-life with no weekend shifts while being part of a team that values loyalty and hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor - Monday to Friday - Trowbridge
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the automotive industry. You never know who might have a lead on that perfect Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to explain why you're the best fit for the job. Highlight your customer service skills and any relevant experience.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or meeting, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Automotive Service Advisor - Monday to Friday - Trowbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Automotive Service Advisor role. Highlight any relevant experience, especially in customer service or automotive roles, and don’t forget to mention your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the automotive industry and how your skills align with our values at StudySmarter. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and provide excellent customer service, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Familiarise yourself with the basics of automotive systems and servicing. Even if you're not a mechanic, having a grasp of common terms and processes will show your enthusiasm for the role and help you communicate effectively with both customers and technicians.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to provide that premium experience they’re looking for.
✨Practice Your Communication
Since this role involves a lot of interaction with customers, practice explaining complex ideas in simple terms. You might want to role-play with a friend, simulating how you'd explain vehicle repairs or service recommendations to a customer.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training opportunities, or the team you'll be working with. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
