Service Advisor | Prestige Brand | 36K OTE in Tonbridge

Service Advisor | Top Brand

Pay & Benefits

• Salary: £30,000 basic per annum + Uncapped OTE / Commission
• Hours: Monday to Friday, daytime shifts + rota options (40 hours per week)
• Holiday: 33 days annual leave (including bank holidays) PLUS an extra paid day off for your Birthday!
• Financial & Lifestyle Perks:
  • New vehicle Salary Sacrifice scheme (drive a brand-new car for less)
  • Industry-leading family leave policies (maternity/paternity support)
  • High-street retail discounts & employee aftersales/servicing offers
  • Paid annual volunteering day to support a charity of your choice
  • Cycle to Work scheme & internal employee referral reward program
  • Company pension scheme & life assurance cover
  • Free, secure on-site parking
• Career Development: Tailored manufacturer training pathways, luxury brand certifications, and clear internal progression opportunities across multi-site groups.

About Us

We are a leading, high-profile franchised main dealer operating in the local area, representing some of the world’s most prestigious luxury automotive brands. Famous for our modern, state-of-the-art aftersales facilities, zero-corporate-pressure team culture, and industry-leading employee retention, we take pride in delivering 5-star customer experiences while giving our staff the exact tools, support, and recognition they need to thrive.

Role Overview

Seeking an experienced Service Advisor / Aftersales Consultant / Customer Care Specialist to join our busy workshop team. As the vital hub between our luxury vehicle owners and our master technicians, you will manage the customer journey from check-in to handover while actively driving aftersales revenue through Electronic Vehicle Health Checks (eVHC), service plan upgrades, and tailored vehicle safety solutions.

Key Responsibilities

• Customer Excellence: Deliver a 5-star, seamless check-in and handover experience, providing clear advice on manufacturer recommendations, safety repairs, and maintenance.
• Upselling & Revenue Growth: Confidently present and convert red and amber work identified on eVHC reports, service care plans, accessories, and aftercare products.
• Workshop Collaboration: Partner daily with master technicians and workshop controllers to ensure repairs are delivered accurately, keeping customers proactively updated throughout the day.
• Operations: Schedule appointments, manage courtesy car fleets, organize drop-offs/deliveries, and handle service administrative platforms smoothly.

Requirements

• Experience: Previous experience as an Automotive Service Advisor, Aftersales Advisor, Service Specialist, or Customer Relations Representative within a franchised main dealer or busy independent garage.
• Track Record: Proven ability to meet performance KPIs and confidently upsell aftersales products/services in a fast-paced environment.
• Digital Skills: Strong working knowledge of dealership IT platforms (e.g., Kerridge, Keyloop, RTC) and Microsoft Office applications.
• Communication: Exceptional face-to-face and phone communication skills with a customer-first mindset.
• Licence: Full UK Driving Licence.

Location & Commute

• Base: Central Area Workshop (Free secure on-site parking provided)
• Road Links: Strategically situated with direct access to major local dual carriageways and motorways, ensuring a fast daily commute.
• Public Transport: Excellent connections via main local bus routes and nearby mainline railway stations.
• Commutable From: Nearby surrounding towns and major regional hubs across the county.

How to Apply

Ready to step into a luxury aftersales environment with uncapped earning potential and top-tier benefits?

Click "Apply Now" to submit your CV and start your application today!