At a Glance
- Tasks: Manage customer bookings and ensure a premium service experience.
- Company: Join a respected automotive dealer group representing a world-renowned vehicle manufacturer.
- Benefits: Competitive salary with OTE up to £40k, employee car purchase scheme, and comprehensive training.
- Other info: Enjoy long-term security with a stable role and access to a pension scheme.
- Why this job: Be the face of our service team and make a real impact on customer satisfaction.
- Qualifications: Experience as a Service Advisor and a full UK driving licence required.
The predicted salary is between 30000 - 34000 £ per year.
Location: Tonbridge, Kent
Salary: £30,000 – £34,000 Basic + OTE £36,000 – £40,000
Job Type: Full-time, Permanent / Contract
Hours: Mon–Fri 08:00 – 17:30 | Saturdays 2 in 1 08:00 – 13:00
About the Company
We are a highly respected, established automotive dealer group representing a premium, world‑renowned vehicle manufacturer. Across our business, we pride ourselves on exceptional standards, a supportive team culture, and matching the high expectations of our customer base. We are currently looking to recruit an enthusiastic, self‑driven Service Advisor to join the busy Service Team at our state‑of‑the‑art showroom in Tonbridge.
Why Join Us?
- High Earning Potential: Enjoy a strong, competitive basic salary (£30k–£34k) with a realistic, rewarding OTE structure up to £40k.
- Premium Vehicle Scheme: After just 6 months of service, you will be eligible to apply for our highly attractive employee car purchase and lease scheme.
- Manufacturer‑Backed Training: Receive top‑tier, comprehensive training both in‑house and at a state‑of‑the‑art national training facility to fast‑track your career.
- Future‑Proof Brand: Work with a prestigious manufacturer that is leading the global market in electric (EV) and hybrid automotive technology.
- Long‑Term Security: Benefit from a stable permanent or contract role with access to the company pension scheme after 1 year of service.
The Role
As an Automotive Service Advisor, you will be the face of our aftersales department. You will manage the customer journey from start to finish, ensuring a premium experience.
Key Responsibilities:
- Managing customer bookings, enquiries, and workshop scheduling.
- Conducting professional customer consultations upon vehicle arrival.
- Liaising with the workshop technicians to track vehicle progress and update customers.
- Explaining technical repairs and invoices clearly and transparently.
- Delivering an outstanding, first‑class level of customer service.
What We Are Looking For:
- Experience: Proven experience working as a Service Advisor within a main dealership or busy motor trade environment.
- Driving License: A full, clean UK driving licence is essential.
- Attitude: A highly positive, enthusiastic, and self‑driven approach to work.
- Presentation: A smart, professional appearance appropriate for a premium automotive showroom.
- Customer Focus: A natural ability to build rapport and deliver exceptional service.
Service Advisor | 40K OTE | Premium Main Dealer in Tonbridge employer: Hawk Hiring
Join a prestigious automotive dealer group in Tonbridge, where exceptional standards and a supportive team culture create an outstanding work environment. With competitive salaries, a rewarding OTE structure, and access to premium vehicle schemes after just six months, we prioritise your financial growth and job satisfaction. Benefit from comprehensive manufacturer-backed training that fast-tracks your career in the evolving electric and hybrid automotive market, ensuring long-term security and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor | 40K OTE | Premium Main Dealer in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on that perfect Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to talk about your experience and what makes you the ideal candidate for the job.
✨Tip Number 3
Show up at job fairs or industry events. These are golden opportunities to meet hiring managers face-to-face and make a lasting impression. Bring your A-game!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for enthusiastic Service Advisors, and applying directly can give you an edge over the competition.
We think you need these skills to ace Service Advisor | 40K OTE | Premium Main Dealer in Tonbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight any previous experience in a dealership or customer service, and don’t forget to mention your driving licence!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re the perfect fit for our team and how you can contribute to delivering that premium customer experience.
Show Off Your Customer Service Skills:In your application, give examples of how you've provided exceptional customer service in the past. We want to see your ability to build rapport and handle enquiries like a pro!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with our premium automotive team!
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially about the premium vehicle manufacturer you'll be representing. Familiarise yourself with their latest models, features, and any recent news. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
As a Service Advisor, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you managed difficult situations or turned a negative experience into a positive one. This will demonstrate your ability to deliver that first-class service they’re looking for.
✨Dress to Impress
Since this role is in a premium automotive showroom, your appearance matters. Dress smartly and professionally for the interview. This not only reflects your understanding of the company culture but also shows respect for the interviewers and the position you're applying for.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
