At a Glance
- Tasks: Manage customer journeys and deliver exceptional service in a premium automotive environment.
- Company: Join a respected dealer group representing a world-renowned vehicle manufacturer.
- Benefits: Competitive salary, bonus potential, employee vehicle scheme, and elite training opportunities.
- Other info: Enjoy long-term job security and career growth in a forward-thinking brand.
- Why this job: Be the face of luxury service and make a real impact on customer experiences.
- Qualifications: Experience as a Service Advisor and a full UK driving licence required.
The predicted salary is between 30000 - 34000 £ per year.
Service Advisor – Premium Automotive Brand
Location: Tonbridge, Kent
Salary: £30,000 – £34,000 Basic | OTE £36,000 – £40,000
Job Type: Full-time, Permanent / Contract
Hours: Mon–Fri 8:00 AM – 5:30 PM | Saturdays (1 in 2) 8:00 AM – 1:00 PM
About Our Company
We are a highly respected, long-established automotive dealer group proudly representing a premium, world-renowned vehicle manufacturer. Across our entire business, we are dedicated to maintaining exceptional standards, fostering a supportive team culture, and consistently meeting the high expectations of our clientele.
We are currently seeking an enthusiastic, self-driven Service Advisor to join the busy aftersales team at our state-of-the-art facility in Tonbridge.
The Role
As a Service Advisor, you will be the primary face of our aftersales department. You will manage the entire customer journey from initial contact to vehicle handover, ensuring a seamless, premium experience throughout.
Key Responsibilities
- Customer Management: Oversee service bookings, incoming inquiries, and daily workshop scheduling.
- Consultations: Conduct professional check-ins and consultations with customers upon vehicle arrival.
- Internal Liaison: Work closely with workshop technicians to track vehicle progress and provide timely updates to clients.
- Clear Communication: Explain technical repairs, recommended work, and invoices clearly and transparently.
- Service Excellence: Deliver a first-class level of customer service that aligns with our brand's reputation.
What We Are Looking For
- Experience: Proven track record working as a Service Advisor within a main dealership or a busy motor trade environment.
- Licence: A full, clean UK driving licence is required.
- Mindset: A highly positive, proactive, and self-motivated approach to daily challenges.
- Professionalism: A smart, polished appearance suitable for a luxury automotive showroom.
- Relationship Building: A natural ability to connect with customers and deliver exceptional care.
Why Join Us?
- Strong Earning Potential: A competitive basic salary (£30k–£34k) paired with a realistic, rewarding bonus structure bringing the OTE up to £40k.
- Premium Vehicle Scheme: Eligibility to apply for our highly attractive employee vehicle lease and purchase scheme after just 6 months of service.
- Elite Training: Access to top-tier, manufacturer-backed training programs both in-house and at national academies to accelerate your career.
- Forward-Thinking Brand: Align your career with a prestigious manufacturer leading the global market in electric (EV) and hybrid automotive technology.
- Stability & Security: Enjoy long-term job security with a company pension scheme accessible after 1 year of employment.
Service Advisor - 40K OTE - Premiu Dealer in Tonbridge employer: Hawk Hiring
Join a prestigious automotive dealer group in Tonbridge, where we pride ourselves on exceptional standards and a supportive team culture. As a Service Advisor, you'll benefit from strong earning potential, elite training opportunities, and a premium vehicle scheme, all while contributing to a forward-thinking brand at the forefront of electric and hybrid technology. Experience long-term job security and a rewarding career in a dynamic environment dedicated to customer excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - 40K OTE - Premiu Dealer in Tonbridge
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Service Advisor role. Highlight your experience and how it aligns with their expectations, especially in delivering exceptional customer service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at the premium automotive brand.
We think you need these skills to ace Service Advisor - 40K OTE - Premiu Dealer in Tonbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight any previous work in a dealership or customer service environment, as this will show us you’re the right fit for our premium brand.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and our company. Share specific examples of how you've delivered exceptional customer service in the past, as we value that highly.
Show Off Your Communication Skills:As a Service Advisor, clear communication is key. In your application, demonstrate your ability to explain complex information simply. This will help us see how you can connect with customers and keep them informed throughout their journey.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding premium brands. Familiarise yourself with the specific services offered by the company and be ready to discuss how your experience aligns with their expectations.
✨Showcase Your Customer Skills
As a Service Advisor, customer interaction is key. Prepare examples from your past roles where you’ve successfully managed customer relationships or resolved issues. Highlight your ability to communicate clearly and build rapport with clients.
✨Dress to Impress
Since this is a luxury automotive showroom, your appearance matters. Dress smartly and professionally for the interview to reflect the brand's image. A polished look will show that you understand the importance of professionalism in this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and expectations for the Service Advisor role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
