At a Glance
- Tasks: Manage customer bookings and ensure a premium service experience.
- Company: Join a respected automotive dealer group representing a world-renowned vehicle manufacturer.
- Benefits: Competitive salary with OTE up to £40k, employee car purchase scheme, and comprehensive training.
- Other info: Enjoy long-term security and career growth in a dynamic environment.
- Why this job: Be the face of aftersales and make a real impact on customer satisfaction.
- Qualifications: Experience as a Service Advisor and a full UK driving licence required.
The predicted salary is between 30000 - 34000 £ per year.
Automotive Service Advisor
Location: Tonbridge, Kent
Salary: £30,000 – £34,000 Basic + OTE £36,000 – £40,000
Job Type: Full-time, Permanent / Contract
Hours: Mon–Fri 08:00 – 17:30 | Saturdays 2 in 1 08:00 – 13:00
About the Company
We are a highly respected, established automotive dealer group representing a premium, world‑renowned vehicle manufacturer. Across our business, we pride ourselves on exceptional standards, a supportive team culture, and matching the high expectations of our customer base. We are currently looking to recruit an enthusiastic, self‑driven Service Advisor to join the busy Service Team at our state‑of‑the‑art showroom in Tonbridge.
Why Join Us?
- High Earning Potential: Enjoy a strong, competitive basic salary (£30k–£34k) with a realistic, rewarding OTE structure up to £40k.
- Premium Vehicle Scheme: After just 6 months of service, you will be eligible to apply for our highly attractive employee car purchase and lease scheme.
- Manufacturer‑Backed Training: Receive top‑tier, comprehensive training both in‑house and at a state‑of‑the‑art national training facility to fast‑track your career.
- Future‑Proof Brand: Work with a prestigious manufacturer that is leading the global market in electric (EV) and hybrid automotive technology.
- Long‑Term Security: Benefit from a stable permanent or contract role with access to the company pension scheme after 1 year of service.
The Role
As an Automotive Service Advisor, you will be the face of our aftersales department. You will manage the customer journey from start to finish, ensuring a premium experience.
Key Responsibilities:
- Managing customer bookings, enquiries, and workshop scheduling.
- Conducting professional customer consultations upon vehicle arrival.
- Liaising with the workshop technicians to track vehicle progress and update customers.
- Explaining technical repairs and invoices clearly and transparently.
- Delivering an outstanding, first‑class level of customer service.
What We Are Looking For:
- Experience: Proven experience working as a Service Advisor within a main dealership or busy motor trade environment.
- Driving License: A full, clean UK driving licence is essential.
- Attitude: A highly positive, enthusiastic, and self‑driven approach to work.
- Presentation: A smart, professional appearance appropriate for a premium automotive showroom.
- Customer Focus: A natural ability to build rapport and deliver exceptional service.
Premium Auto Service Advisor | Up to £40k OTE + Training in Tonbridge employer: Hawk Hiring
Join a prestigious automotive dealer group in Tonbridge, where exceptional standards and a supportive team culture create an outstanding work environment. With competitive earnings potential, comprehensive manufacturer-backed training, and a premium vehicle scheme after just six months, this role offers not only immediate rewards but also long-term career growth in a future-proof industry. Experience the satisfaction of delivering first-class customer service while being part of a leading brand in electric and hybrid technology.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Auto Service Advisor | Up to £40k OTE + Training in Tonbridge
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and the premium vehicles they represent. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the business. Role-play with a friend or family member to get comfortable handling customer queries and explaining technical details clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Premium Auto Service Advisor | Up to £40k OTE + Training in Tonbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Automotive Service Advisor role. Highlight any previous experience in a dealership or customer service environment, as this will show us you’re the right fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've delivered exceptional customer service in the past, as we value that highly.
Show Off Your Personality:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. A positive and enthusiastic attitude is exactly what we’re looking for in a Service Advisor.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially regarding the premium vehicle manufacturer you'll be representing. Familiarise yourself with their latest models, features, and any recent news about the brand. This will show your genuine interest and help you stand out.
✨Showcase Your Customer Service Skills
As a Service Advisor, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your ability to build rapport and handle difficult situations with ease.
✨Dress to Impress
Since this role is in a premium automotive showroom, your appearance matters. Dress smartly and professionally for the interview. This not only reflects your understanding of the company culture but also shows respect for the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the training opportunities, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
