Parts Advisor | High End Brand in Tonbridge

Parts Advisor

Are you an organized, customer-focused professional looking to take the next step in your career with a major automotive retailer? Based in Tonbridge, this is an incredible opportunity to join a premier automotive group, delivering exceptional service and taking your career to the next level.

About Us

We are a forward-thinking, industry-leading automotive retail group representing highly recognized automotive brands. As part of our team in Tonbridge, you will operate within a modern, state-of-the-art facility backed by an inclusive culture committed to your long-term growth and personal success. You will sit at the very heart of our aftersales operations, playing a vital role as the trusted link between our workshop, valued retail customers, and key suppliers.

What is in it for you:

• Salary: £30,560 Basic Salary + Competitive Performance Incentives
• Hours: Full-time standard retail & workshop shift pattern
• Perks:
  • Generous Holiday Allowance: 33 days annual leave (including bank holidays), plus an extra paid day off for your birthday!
  • Family & Well-being Support: Industry-leading Family Leave Policies and a paid day off every year to volunteer for a cause close to your heart.
  • Financial & Vehicle Perks: Access a new car through our Salary Sacrifice scheme, plus exclusive discounts on used vehicle purchases, leasing deals, high-street shopping, and aftersales services.
  • Career & Health Perks: Tailored internal training, clear career progression pathways, long-service milestone awards, life assurance, pension scheme, and a Cycle to Work scheme.
  • Referral Rewards: Earn monetary rewards through our internal referral scheme.

What you will be doing:

• Customer & Workshop Support: Serve as the trusted link and expert contact for internal workshop technicians, retail customers, and suppliers, providing expert advice on parts, products, and availability.
• Order Processing & Inventory: Process parts orders accurately and efficiently using internal stock management systems, ensuring all documentation and invoicing are completed correctly.
• Stock Optimization: Monitor inventory and stock levels in close collaboration with your Parts Leader to ensure key items are always readily available.
• Commercial Growth: Support the sales process by identifying upsell opportunities and promoting relevant vehicle accessories and performance products.
• Operations & Compliance: Maintain an organized, secure, and compliant working environment across the parts department while collaborating effectively across all dealership teams.

What We Are Looking For:

• Strong customer service background with a proactive, positive attitude.
• Excellent organizational skills and the ability to multitask in a busy environment.
• Good computer literacy and confidence using internal systems for stock management and invoicing.
• Previous parts or automotive experience is desirable, but candidates with strong transferable skills and a willingness to learn are strongly encouraged to apply.
• Full UK manual driving licence is desirable (not essential).

Commutable Locations: This role is based in Tonbridge, making it an easy commute from Royal Tunbridge Wells, Sevenoaks, Maidstone, and Paddock Wood.