At a Glance
- Tasks: Lead a dynamic aftersales team and ensure top-notch service standards.
- Company: Join a prestigious automotive dealer group known for luxury and innovation.
- Benefits: Competitive salary, premium company car, and generous holiday package.
- Other info: Opportunities for professional development and clear career progression.
- Why this job: Make an impact in the luxury automotive sector while developing your career.
- Qualifications: Experience in service management and a proactive leadership style required.
The predicted salary is between 45000 - 62000 £ per year.
Aftersales Service Manager – Luxury Automotive Brand
Location: Tonbridge, Kent
Salary: Up to £45,000 basic | OTE up to £62,000 + Premium Company Car
Hours: Monday to Friday, 8:00 AM – 5:30 PM
About Our Group
We are a leading, privately owned automotive dealer group representing a prestigious niche brand known for luxury, cutting‑edge innovation, and sustainable mobility. With a rich heritage spanning over 40 years, our reputation is built on delivering world‑class customer care and fostering a high‑performance team culture that reflects the premium vehicles we support. As an accredited leader in the luxury automotive sector, we prioritize quality, safety, and continuous professional growth. We are committed to developing long‑term careers, building genuine connections with our clientele, and leading the charge toward smarter, more sustainable driving solutions.
The Role
We are looking for a dynamic, hands‑on Service Manager to spearhead our busy aftersales department in Tonbridge. Managing a premium brand demands exceptional attention to detail; we require a highly visible leader who will immerse themselves in daily operations, support the front‑line team during peak hours, and champion an elite standard of customer satisfaction.
Key Responsibilities
- Operational Excellence: Oversee the daily workflow of the workshop and service desk to maximize efficiency and maintain premium service standards.
- Team Leadership: Mentor, motivate, and manage a dedicated team of Service Advisors, Technicians, and support staff.
- Brand Compliance: Ensure absolute adherence to manufacturer guidelines while resolving customer inquiries with the highest level of professionalism.
- Performance Tracking: Monitor workshop loading, health & safety compliance, and critical department KPIs.
- Financial Accountability: Oversee month‑end administrative procedures to ensure performance and profitability targets are met.
What We Are Looking For
- Proven experience as a Service Manager or Workshop Manager within a main dealership (premium or luxury brand experience is highly desirable).
- A proactive leadership style—someone who leads by example on the workshop floor, not just from behind a desk.
- Familiarity with Pinnacle DMS is strongly preferred.
- Excellent organizational abilities paired with a resilient, solution‑oriented mindset.
- A valid, full UK driving licence.
Rewards, Benefits & Career Path
- Competitive Financials: A basic salary up to £45,000 (negotiable based on experience) with an achievable OTE of £62,000 through performance bonuses.
- Company Vehicle: A premium brand company car is provided.
- Professional Development: Regular access to advanced manufacturer academies and specialized management training.
- Clear Progression: We actively promote from within, offering direct pathways into regional and group‑level aftersales management.
- Work‑Life Balance: Generous holiday package starting at 29.5 days, rising to 31.5 days (after 2 years) and 33 days (after 5 years).
- Additional Perks: Workplace pension scheme and substantial staff discounts on vehicle purchases, parts, servicing, and MOTs.
Automotive Service Manager - Prestige Dealer 60K OTE in Tonbridge employer: Hawk Hiring
As a leading privately owned automotive dealer group in Tonbridge, we pride ourselves on our commitment to excellence and innovation in the luxury automotive sector. Our dynamic work culture fosters professional growth through regular training and clear career progression opportunities, while our competitive salary package and premium company car ensure that our employees are well rewarded for their hard work. Join us to be part of a high-performance team dedicated to delivering world-class customer care and sustainable driving solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Manager - Prestige Dealer 60K OTE in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer care and innovation, so you can showcase how your experience aligns with their mission. We want you to shine!
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Service Manager role. Highlight your leadership style and how you’ve driven performance in previous roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Automotive Service Manager - Prestige Dealer 60K OTE in Tonbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the role of Service Manager. Highlight your leadership experience and any work with premium brands to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for the luxury automotive sector and how your proactive leadership style can elevate our aftersales department.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved efficiency or customer satisfaction in previous roles to demonstrate your impact.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hawk Hiring
✨Know Your Brand Inside Out
Before the interview, make sure you research the luxury automotive brand thoroughly. Understand their values, recent innovations, and what sets them apart in the market. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead by example. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Highlight your mentoring style and how you motivate your team to achieve premium service standards.
✨Demonstrate Operational Excellence
Be ready to discuss your experience with managing workshop workflows and ensuring efficiency. Think of specific instances where you've improved processes or resolved issues that enhanced customer satisfaction. This will show that you can maintain the high standards expected in a luxury environment.
✨Prepare for Financial Accountability Questions
Since financial performance is key in this role, brush up on your understanding of KPIs and month-end procedures. Be prepared to discuss how you've previously met or exceeded financial targets and how you plan to do the same in this position.
