At a Glance
- Tasks: Lead a dynamic team in delivering premium automotive service and customer satisfaction.
- Company: Join a prestigious automotive dealer group focused on luxury and innovation.
- Benefits: Earn up to £62,000 with bonuses, plus a company car and generous holiday allowance.
- Other info: Enjoy exclusive staff discounts and clear pathways for career progression.
- Why this job: Be part of a growing brand that values quality, safety, and your professional development.
- Qualifications: Experience in automotive management and a proactive leadership style are essential.
The predicted salary is between 45000 - 62000 € per year.
Service Manager – Premium Automotive Brand
Location: Tonbridge, Kent
Salary: Up to £45,000 basic | OTE up to £62,000 + Company Car
Hours: Mon–Fri 8:00 AM – 5:30 PM
About Us
We are a premier, privately owned automotive dealer group proudly representing a niche, premium brand focused on luxury, innovation, and sustainability. With over 40 years of heritage, we pride ourselves on exceptional customer care and an elite team environment that matches the high-caliber vehicles we showcase.
As an accredited leader in the premium automotive sector, we focus heavily on quality, safety, and continuous professional development. We are dedicated to driving innovative careers, connecting with our clients on both an emotional and rational level, and adapting meticulously to the global shift toward responsible consumption and smart mobility.
Package, Benefits & Progression
- Financial Package: Basic salary up to £45,000 (dependent on experience/current package) with an OTE up to £62,000 via performance bonuses.
- Company Car: Premium vehicle provided as part of your employment package.
- Career Progression: We actively foster internal talent. As a growing dealer group, we offer clear pathways into senior regional management and group-level aftersales roles.
- Elite Training: Access to state-of-the-art brand performance academies and continuous management development courses.
- Holiday Allowance: Generous work-life balance growth: 29.5 days | 31.5 days (after 2 years) | 33 days (after 5 years).
- Perks & Security: Workplace pension scheme and exclusive staff discounts on vehicle purchases, servicing, MOTs, and parts.
The Role
We are seeking an experienced, hands‑on Service Manager to lead our busy Tonbridge aftersales department. Managing a premium brand requires an eye for detail; we need a visible leader who will dive into daily operations, support the team during peak times, and drive outstanding customer satisfaction.
Key Responsibilities:
- Manage day-to-day workshop and service desk operations for maximum efficiency and premium service delivery.
- Lead, mentor, and motivate Service Advisors, Technicians, and support staff.
- Maintain strict manufacturer and premium brand standards while handling customer queries professionally.
- Monitor KPIs, workshop loading, and health & safety compliance.
- Oversee month-end procedures to hit performance targets.
What We Are Looking For:
- Main dealer or busy automotive workshop management experience (premium brand experience is a plus).
- A proactive, hands‑on leadership style—leading from the front, not just the desk.
- Pinnacle DMS experience is highly advantageous.
- Strong organizational skills and a resilient, problem‑solving mindset.
- A valid, full UK driving licence.
Automotive Service Manager - 62K OTE! in Tonbridge employer: Hawk Hiring
Join our premier, privately owned automotive dealer group in Tonbridge, where we pride ourselves on exceptional customer care and a supportive elite team environment. With a focus on continuous professional development, we offer generous holiday allowances, a competitive salary package with performance bonuses, and clear pathways for career progression within the luxury automotive sector. Experience the benefits of working with a brand that values innovation and sustainability while enjoying exclusive perks like a company car and staff discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Manager - 62K OTE! in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its premium brand values. Be ready to discuss how your experience aligns with their focus on quality and customer satisfaction. Show them you're not just another candidate; you're the right fit!
✨Tip Number 3
Practice your leadership skills! Since they’re looking for a hands-on Service Manager, think of examples where you've led a team through challenges. Highlight your proactive approach and how you’ve driven results in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Automotive Service Manager - 62K OTE! in Tonbridge
Some tips for your application 🫡
Show Your Passion for Premium Brands:When writing your application, let your enthusiasm for premium automotive brands shine through. We want to see that you understand the luxury and innovation that comes with our vehicles, so share any relevant experiences or insights that highlight your passion.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your management experience in busy automotive workshops and any specific achievements that demonstrate your ability to lead a team effectively. We love seeing how you can bring value to our elite environment!
Be Clear About Your Leadership Style:In your application, describe your hands-on leadership approach. We’re looking for someone who leads from the front, so share examples of how you've motivated and supported your team in previous roles. This will help us envision you as part of our dynamic team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at StudySmarter!
How to prepare for a job interview at Hawk Hiring
✨Know Your Brand Inside Out
Before the interview, make sure you research the premium automotive brand thoroughly. Understand their values, recent innovations, and customer service philosophy. This will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Leadership Style
As a Service Manager, your leadership style is crucial. Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your hands-on approach and how you motivate your team to achieve outstanding customer satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer queries. Think of specific instances where you resolved conflicts or improved service delivery, and be ready to discuss these in detail.
✨Demonstrate Your Organisational Skills
Given the role's focus on managing day-to-day operations, be prepared to discuss how you prioritise tasks and monitor KPIs. Share strategies you've used to maintain efficiency and compliance in previous roles, showcasing your strong organisational skills.
