At a Glance
- Tasks: Be the go-to person for customers, guiding them through their vehicle service journey.
- Company: Join a friendly, independent team in Tonbridge, Kent.
- Benefits: Earn up to £35k, enjoy 30 days off, and receive bi-annual bonuses.
- Other info: Enjoy a supportive work culture focused on quality service.
- Why this job: Make a real difference in customer experiences without high-pressure sales targets.
- Qualifications: Customer service experience, strong communication skills, and a passion for teamwork.
The predicted salary is between 30000 - 35000 £ per year.
Location: Tonbridge, Kent
Salary: £30,000 – £35,000 DOE
Type: Full-time
Working Hours:
- Monday – Friday: 8:00 am – 5:30 pm
- Saturdays: Just one per month (usually the second Saturday of the month), 8:00 am – 1:00 pm
Benefits:
- Competitive Pay: £30k – £35k per year, depending on your experience.
- Team Rewards: Bi-annual, company-wide performance bonuses based on collective success—no aggressive individual sales targets here.
- Great Time Off: 30 days of annual leave (including Bank Holidays and a 3-day Christmas shutdown).
- Job Security: Enjoy a stable, welcoming, and friendly workplace within an established independent team.
- Work Culture: We prioritize quality of service over high-pressure dealership targets in a genuinely supportive team environment.
The Role:
As our Service Advisor, you will be the primary point of contact for our customers. You will oversee the entire customer journey from the initial booking to vehicle collection, translating technical workshop updates into clear, professional advice.
Customer Care: Explain vehicle services and necessary repairs in an approachable, clear, and honest manner.
Workshop Scheduling: Keep the daily workflow organized by managing bookings through our GDS system.
Client Relations: Maintain the high standards of service that our long-term, local customers expect.
Qualifications:
- Background in a customer-facing role (experience within the automotive industry is highly preferred).
- Strong communication skills with a natural commitment to honesty and transparency.
- Highly organized, proactive, and confident using computer systems.
- A collaborative team player who cares about maintaining a strong local reputation.
Automotive Service Advisor - UP TO 35K in Tonbridge employer: Hawk Hiring
Join our team as an Automotive Service Advisor in Tonbridge, where we pride ourselves on a supportive work culture that values quality service over aggressive sales targets. With competitive pay, generous time off, and bi-annual performance bonuses, we offer a stable and friendly environment that fosters employee growth and collaboration. Experience the satisfaction of working with a dedicated team that prioritises customer care and maintains strong local relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor - UP TO 35K in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on that perfect Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the best fit for the job. Highlight your customer service skills and your passion for the automotive world.
✨Tip Number 3
Show up prepared! If you land an interview, do your homework on the company. Understand their values and how they prioritise customer care—this will help you stand out as a candidate who truly gets it.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. It shows initiative and enthusiasm!
We think you need these skills to ace Automotive Service Advisor - UP TO 35K in Tonbridge
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you’ve made customers feel valued and understood, especially in the automotive industry.
Be Clear and Honest:Since we value transparency, use your application to demonstrate your commitment to clear communication. Share examples of how you've explained complex information in a straightforward way.
Organise Your Application:Just like managing bookings, keep your application tidy and well-structured. A clear layout helps us see your qualifications at a glance, making it easier for us to get to know you.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Make sure you brush up on your automotive knowledge. Understand common vehicle services and repairs, as well as the basics of how a workshop operates. This will help you explain things clearly to customers and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Service Advisor, you'll be the face of the company. Practice your communication skills by engaging in mock conversations. Focus on being approachable and honest, as these traits are key to building trust with customers.
✨Get Organised
Familiarise yourself with scheduling systems like GDS. Being organised is crucial for managing bookings efficiently. You might even want to create a mock schedule to demonstrate your organisational skills during the interview.
✨Emphasise Team Spirit
Highlight your ability to work collaboratively. Share examples from past experiences where you contributed to a team’s success. This aligns perfectly with the company's supportive work culture and shows that you value teamwork over individual competition.
