At a Glance
- Tasks: Oversee customer journey, manage bookings, and translate technical updates for clients.
- Company: Join a trusted, independent family-run garage in Tonbridge with over two decades of service.
- Benefits: Enjoy 30 days of annual leave, job security, and bi-annual performance bonuses.
- Other info: Located in Tonbridge, easily commutable from nearby towns.
- Why this job: Work in a supportive environment without aggressive sales targets.
- Qualifications: Experience in a customer-facing role is required; automotive experience preferred.
The predicted salary is between 30000 - 35000 £ per year.
Automotive Service Advisor – Independent & Family-Run (No High-Pressure Targets)
Are you an experienced Service Advisor or customer-focused professional tired of aggressive dealership targets? Join our trusted, independent garage in Tonbridge, where we prioritize genuine customer care and quality service over high-pressure sales.
About Us
We are a trusted, independent, family-run garage that has proudly served the Tonbridge community for over two decades. Our business thrives on honesty, reliability, and excellent workmanship, which has earned us a highly loyal customer base and a fantastic local reputation. Unlike high-pressure environments, we operate with complete transparency, making sure every customer feels valued and well-informed. If you want to work in a stable, welcoming, and friendly workplace within an established independent team, this is the garage for you.
What is in it for you:
- Salary: £30,000 – £35,000 per annum (Depending on Experience) + bi-annual, company-wide performance bonuses based on collective success.
- Hours: Monday to Friday, 8:00 am – 5:30 pm. Saturdays are just one per month (usually the second Saturday of the month), 8:00 am – 1:00 pm.
- Perks: 30 days of annual leave (including Bank Holidays and a 3-day Christmas shutdown), job security in a genuinely supportive team environment, and zero aggressive individual sales targets.
What you will be doing:
- Customer Care: Acting as the primary point of contact for our customers, overseeing the entire customer journey from initial booking to vehicle collection.
- Diagnostics & Workshop Communication: Translating technical workshop updates from our technicians into clear, professional, and approachable advice for customers.
- Workshop Scheduling: Keeping the daily workflow organized by efficiently managing customer bookings and repair schedules through our GDS system.
- Client Relations: Maintaining the exceptionally high standards of honest service that our long-term, local customers expect.
Requirements
A background in a customer-facing role is required (experience within the automotive industry is highly preferred). You must be highly organized, confident using computer systems, and have a natural commitment to honesty and transparency.
Commutable Locations
This role is based in Tonbridge, making it an easy commute from Tunbridge Wells, Sevenoaks, Maidstone, and Kings Hill.
Apply Now
Click apply today to start a conversation with us. Please note: We only advertise half of our active jobs. Get in contact for a quick chat today, as we might have other perfect opportunities for you with different companies in the local area.
Automotive Service Advisor | 35K OTE | Independent in Tonbridge employer: Hawk Hiring
This family-run garage has served the Tonbridge community for over 20 years, prioritising honesty and quality service. Employees enjoy a stable work environment with no high-pressure sales targets and generous leave policies. The team values transparency and genuine customer care, fostering long-term client relationships.
