At a Glance
- Tasks: Be the friendly face of our service department, guiding customers through their automotive journey.
- Company: Join a family-owned dealership known for its supportive culture and career growth.
- Benefits: Enjoy a competitive salary, performance bonuses, and no weekend work for better work-life balance.
- Other info: Work in a fast-paced, dynamic team with opportunities for professional training and development.
- Why this job: Make a real impact by providing exceptional customer service in a high-tech environment.
- Qualifications: Experience in customer service or automotive roles is a plus; strong communication skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
We are looking for a skilled Automotive Service Advisor or Aftersales Advisor to join our busy, state-of-the-art service department at Platinum Hyundai in Swindon. Whether you are an experienced Service Desk Specialist, a Parts Advisor looking to transition, or a retail customer service professional ready to dive into the car dealership world, we offer a friendly, high-spec environment focused on professional manufacturer training and genuine career progression.
The Rewards
- Salary: £30,000 – £35,000 basic salary per year (Transparent structure).
- Bonus: Generous performance-related bonus scheme to reward your efficiency.
- Schedule: Monday to Friday – No Weekends for an exceptional work-life balance.
- Perks: Staff discounts on vehicle parts and servicing, plus free on-site parking.
- Health & Wellbeing: Comprehensive company well-being programme and employee support.
- Finance & Future: Company pension scheme, world-class manufacturer training, and career progression opportunities.
- Culture: A stable, family-owned business culture that genuinely recognises and rewards loyalty and hard work.
About the Company
We are proud to be one of the South West’s largest, family-owned dealer groups, representing a world-renowned brand at the forefront of automotive innovation. Our Swindon facility is a fast-paced, high-performance hub dedicated to delivering the ultimate customer journey. We provide a stable, highly supportive environment where our team members are treated like family and backed by the resources of a major group.
Your Role
As a core Service Advisor in our Swindon team, you will:
- Customer Journey: Greet visitors, provide a premium experience, and act as the main link between the customer and the workshop.
- Consultative Service: Listen to customer concerns, document them accurately, and explain recommended vehicle repairs, servicing, and MOT results clearly.
- Estimates & Invoicing: Provide accurate cost estimates for parts and labour, ensuring total transparency.
- Workshop Coordination: Schedule appointments, manage the service desk calendar, and liaise with vehicle technicians and mechanics to ensure timely vehicle completion.
- Follow-Up: Maintain contact with customers throughout the day to provide digital progress updates and handle post-service satisfaction checks.
What You Need
- Experience: Previous experience as an Automotive Service Advisor, Aftersales Consultant, or a strong background in a fast-paced customer-facing role.
- Technical Awareness: A basic knowledge of automotive systems, car servicing, or parts is a major advantage but not essential.
- Skills: Exceptional communication, strong problem-solving abilities, and the capacity to multitask under pressure.
- Licensing: A full UK manual driving license is required.
Location & Search Reach Based in Swindon, our dealership is perfectly located for those commuting from Wootton Bassett, Highworth, Cirencester, Faringdon, and Marlborough. We are hiring now. Click Apply to join our elite front‑of‑house technical team in Swindon.
Automotive Service Advisor - Monday to Friday - Swindon employer: Hawk Hiring
At Platinum Hyundai in Swindon, we pride ourselves on being a family-owned business that fosters a supportive and friendly work environment. With a focus on professional development through world-class manufacturer training, our employees enjoy a transparent salary structure, generous bonuses, and a comprehensive well-being programme, all while maintaining an exceptional work-life balance with no weekend shifts. Join us to be part of a high-performance team that values loyalty and hard work, ensuring your career progression is as rewarding as the service you provide.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor - Monday to Friday - Swindon
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the automotive industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing about Platinum Hyundai's values and what they stand for will help you connect better during your chat with them.
✨Tip Number 3
Practice your communication skills! As a Service Advisor, you'll need to explain things clearly to customers. Role-play with a friend or family member to get comfortable with discussing vehicle repairs and services.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Platinum Hyundai.
We think you need these skills to ace Automotive Service Advisor - Monday to Friday - Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience as an Automotive Service Advisor or in customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Platinum Hyundai. Share your passion for customer service and any automotive knowledge you have – we love enthusiasm!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Familiarise yourself with the basics of automotive systems and servicing. Even if you're not a mechanic, having a grasp of common repairs and terminology will show that you're genuinely interested in the role and can communicate effectively with both customers and technicians.
✨Customer Service is Key
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your consultative service skills and ability to create a premium experience.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to the role, such as how you would handle a dissatisfied customer or how you manage multiple tasks at once. This will help you articulate your thoughts clearly during the actual interview.
✨Show Enthusiasm for the Brand
Research Platinum Hyundai and its values. Be ready to discuss why you want to work there specifically and how you align with their family-owned culture. Showing genuine enthusiasm for the company can set you apart from other candidates.
