At a Glance
- Tasks: Deliver exceptional customer service and coordinate vehicle repairs in a fast-paced environment.
- Company: Join a family-owned dealership that values teamwork and employee well-being.
- Benefits: Competitive pay, bonuses, health perks, and manufacturer training opportunities.
- Other info: Enjoy regular company events and excellent career growth potential.
- Why this job: Accelerate your career while working in a supportive, family-like atmosphere.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28000 - 32000 £ per year.
Are you an experienced customer service professional looking to accelerate your career with one of the South West's largest family-owned dealer groups? We are looking for a dynamic Service Advisor / Automotive Customer Service Representative to join our fast-paced, friendly team at a premier dealership in Swindon, where your loyalty and hard work are truly rewarded.
About Us
At our dealership, we do things differently. As part of one of the South West’s largest family-owned dealer groups, we combine the structure and exciting career opportunities of a major automotive employer with the warm, supportive environment of a family business. We are deeply committed to our staff’s well-being, recognition, and reward. When you join our busy Swindon Service Department, you aren't just getting a job—you are gaining a team that feels like family, alongside access to top-tier, best-quality manufacturer training and development from both our brand partners and internal Group staff.
What is in it for you:
- Salary: Competitive pay of £13.46 per hour (Based on a 40-hour week) + OTE bonuses up to £200 per month, plus additional fees earned for selling lucrative service plans.
- Hours: Monday to Friday, 40 hours per week (Overtime available up to 45 hours for extra earning potential).
- Perks: Company pension scheme, Life insurance, Sick pay, Health & wellbeing programme, Free flu jabs, Employee & store discounts, regular Company events, Free parking, Referral programme, and manufacturer-approved career training opportunities.
What you will be doing:
- Customer Experience: Greeting customers warmly, listening to their vehicle concerns, documenting issues accurately in our dealer management system, and following up to ensure total satisfaction.
- Service Coordination: Conducting vehicle inspections, providing detailed service reports, and clearly explaining recommended car repairs, vehicle maintenance, and accurate job estimates to customers.
- Workflow Management: Scheduling appointments, managing the service department's calendar, and coordinating closely with our workshop technicians and car mechanics to ensure timely completion of repairs.
Qualifications:
Previous experience as a Service Advisor, Service Receptionist, or a similar fast-paced retail customer service role is preferred. You must have strong communication skills, proficient computer skills, and a valid UK driving licence. Knowledge of automotive systems or dealership operations is a distinct plus.
Commutable Locations: This motor trade role is based in Swindon, making it an easy commute for candidates looking for jobs near Highworth, Wootton Bassett, Cirencester, and Marlborough.
Automotive Service Advisor - Brand Accreditation & OTE in Swindon employer: Hawk Hiring
Join our family-owned dealership in Swindon, where we prioritise a supportive work culture and offer exceptional career development through manufacturer training. With competitive pay, generous bonuses, and a range of employee benefits, you will thrive in an environment that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor - Brand Accreditation & OTE in Swindon
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the dealership's family-owned vibe. Mentioning how you appreciate their supportive environment can really set you apart.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations with customers. Being able to demonstrate your problem-solving skills will show you're the right fit for their team.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows you respect the opportunity and are serious about joining their friendly team.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it makes it easier for us to keep track of your journey. Plus, it shows you're keen on being part of our family!
We think you need these skills to ace Automotive Service Advisor - Brand Accreditation & OTE in Swindon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our family-owned culture.
Tailor Your CV:Make sure to tailor your CV to highlight your customer service experience and any relevant automotive knowledge. We love seeing how your skills match what we’re looking for in a Service Advisor!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure to outline your key experiences and skills without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team in Swindon.
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with common vehicle issues and service processes, as well as the specific brand you'll be working with. This will show that you're not just a customer service pro, but also someone who understands the technical side of things.
✨Showcase Your People Skills
As a Service Advisor, you'll be interacting with customers daily. Prepare examples of how you've successfully handled customer concerns in the past. Think about times when you turned a negative experience into a positive one—this will highlight your ability to connect with people and resolve issues effectively.
✨Demonstrate Team Spirit
Since this role is in a family-owned dealership, emphasise your ability to work well in a team. Share experiences where you've collaborated with colleagues to achieve a common goal. This will resonate with the dealership's culture and show that you're a good fit for their supportive environment.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. Inquire about the training opportunities available, the team dynamics, or how they measure success in the role. This not only shows your interest in the position but also helps you gauge if the company aligns with your career goals.
