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For Companies At a Glance
- Tasks: Be the friendly face of our garage, ensuring customers have a 5-star experience.
- Company: Join a reputable family-run garage in Southbourne with a focus on quality.
- Benefits: Enjoy a competitive salary, generous holiday, and employee discounts.
- Other info: Ongoing training and a welcoming environment for personal growth.
- Why this job: Make a real impact in a supportive team while growing your automotive career.
- Qualifications: Experience as a Service Advisor or Receptionist in an automotive setting.
The predicted salary is between 30000 - 30000 £ per year.
Location: Southbourne, Dorset
Salary: £30,000 per year
Job Type: Full-time, Permanent
Hours: Monday – Friday, 8:15am – 5:15pm
Why Join Us?
We are a leading independent garage and MOT centre in Southbourne with a reputation for quality and reliability. As we continue to grow, we’re looking for a professional Service Advisor / Receptionist to lead our front-of-house and keep our workshop running like clockwork.
The Role
You’ll be the face of our business, acting as the vital link between our customers and our technicians. Your goal is to ensure every customer receives a 5-star experience while maintaining an efficient workshop flow.
Key Responsibilities:
- Customer Care: Greet customers, manage bookings, and provide clear progress updates.
- Workflow Management: Create electronic job cards, coordinate with technicians, and manage job allocations.
- Administration: Handle quotes, invoicing, parts ordering, and payment processing.
- Front-of-House: Ensure the reception area is welcoming and professional.
What We’re Looking For
- Industry Experience: Proven background as a Service Advisor or Receptionist within an automotive/garage environment.
- Tech Savvy: Comfortable using motor trade management systems and handling digital job cards.
- Communication: Ability to explain technical repairs to customers in a clear, friendly way.
- Organisation: A multitasker who can stay calm and efficient during busy morning drop-offs.
- Knowledge: A solid understanding of vehicle servicing and MOT processes.
Benefits
- Salary: Competitive £30,000 per annum.
- Time Off: 22 days holiday + Bank Holidays.
- Perks: Company pension & employee discounts on vehicle aftersales.
- Growth: Ongoing training and a supportive, friendly team environment.
Apply Today
Ready to take the next step in your automotive career with a reputable local independent? Click apply to send us your CV.
Service Advisor/Receptionist - Family Run Dealer employer: Hawk Hiring
Contact Detail:
Hawk Hiring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor/Receptionist - Family Run Dealer
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and customer feedback. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor/Receptionist, you'll need to explain technical stuff clearly. Role-play with a friend or family member to get comfortable with the lingo and ensure you can break it down for customers.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed busy schedules or handled multiple tasks at once. This will demonstrate that you can keep the workshop running smoothly, even during peak times.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our friendly team right from the start!
We think you need these skills to ace Service Advisor/Receptionist - Family Run Dealer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor or Receptionist in the automotive industry. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you’re excited about joining our team. Remember, we love a good story about how you’ve provided excellent customer service.
Show Off Your Tech Skills: Since we’re all about efficiency, let us know about your experience with motor trade management systems. If you’ve used digital job cards before, mention that too! We’re keen to see how tech-savvy you are.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle servicing and MOT processes. Being able to discuss these topics confidently will show that you’re the right fit for the role and can communicate effectively with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer service. Think about how you managed difficult situations or ensured a smooth workflow, as this will highlight your ability to keep customers happy while managing the front-of-house.
✨Get Familiar with Tech
Since the role requires using motor trade management systems, it’s a good idea to familiarise yourself with any relevant software. If you have experience with digital job cards, be ready to discuss how you used them to improve efficiency in previous roles.
✨Practice Clear Communication
You’ll need to explain technical repairs to customers in a friendly and understandable way. Practise breaking down complex information into simple terms, so you can demonstrate your communication skills during the interview.