At a Glance
- Tasks: Be the friendly face for customers, managing their journey from booking to vehicle collection.
- Company: Join a supportive, independent garage with a relaxed atmosphere.
- Benefits: Enjoy a competitive salary, no weekend work, and excellent work-life balance.
- Other info: Long-term career opportunities with ongoing training and a stable work environment.
- Why this job: Escape the pressure of corporate dealerships and thrive in a close-knit team.
- Qualifications: Experience in customer-facing automotive roles and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
£32,000 - £35,000 Basic Salary | Monday to Friday | No Weekends
Want to be a Service Advisor without the weekend work and dealership pressure? We're looking for an experienced Automotive Service Advisor to join a friendly, well-established independent garage in Burgess Hill. If you're fed up with weekend working, unrealistic targets and the pressure of a large corporate dealership, this could be the opportunity you've been waiting for. You'll join a supportive, close-knit team where you'll be valued for the quality of service you provide, not just the numbers on a spreadsheet.
What You'll Get
- £32,000 - £35,000 basic salary
- Monday to Friday working
- NO weekends
- Excellent work-life balance
- Supportive and approachable management
- Career progression opportunities
- Ongoing training and development
- Company pension scheme
- Free onsite parking
- Friendly, relaxed working environment
- Stable and growing independent business
- Long-term career opportunity
The Role – Automotive Service Advisor
As a Service Advisor, you'll be the key link between our customers and the workshop. You'll manage the customer journey from booking through to vehicle collection, making sure customers are kept informed and receive a professional, friendly service throughout. Your day-to-day responsibilities will include:
- Booking vehicles into the workshop
- Handling customer enquiries by phone and in person
- Providing customers with regular updates on repairs and servicing
- Liaising closely with technicians and workshop staff
- Preparing estimates and invoices
- Explaining repair and servicing work clearly to customers
- Advising customers on required work
- Managing customer expectations and timescales
- Delivering excellent customer service
- Building strong, long-term customer relationships
What We're Looking For
We're looking for someone with previous experience in a customer-facing automotive role. You'll ideally have experience as a:
- Automotive Service Advisor
- Service Advisor
- Aftersales Advisor
- Vehicle Service Advisor
- Workshop Service Advisor
- Motor Trade Customer Service Advisor
You'll also need:
- Excellent customer service and communication skills
- A professional and organised approach
- The ability to manage a busy workload
- Confidence speaking with customers and explaining vehicle repairs
- Good attention to detail
- A positive, can-do attitude
- The ability to work well as part of a team
- Full UK driving licence preferred
Why You'll Enjoy Working Here
This is not a high-pressure corporate dealership environment. You'll be joining an independent business where people know each other, support each other and take pride in doing a good job. The management team understands that great customer service comes from having a team that is supported, respected and happy at work. You'll have the opportunity to build a long-term career in a stable business, with training and progression available as you develop. Most importantly, you'll get something that's increasingly difficult to find in the motor trade: A great Service Advisor role with a good salary, Monday-to-Friday hours and no weekends.
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