At a Glance
- Tasks: Be the friendly face of our garage, ensuring smooth operations and happy customers.
- Company: Join a well-respected family-run garage in Southbourne with a stellar reputation.
- Benefits: Enjoy a competitive salary, paid time off, and exclusive staff discounts.
- Other info: Work in a dynamic team where your contributions truly matter.
- Why this job: Kickstart your automotive career in a supportive environment with growth opportunities.
- Qualifications: Experience in a garage or dealership and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Front of House / Service Advisor Location: Southbourne, Dorset
Salary: £30,000 per annum
Job Type: Full-time, Permanent
Hours: Monday – Friday, 8:15am – 5:15pm
About the Opportunity
We are a premier independent garage and MOT center based in Southbourne, well-known for our high standards of service and reliability. Due to ongoing growth, we are seeking a skilled Service Advisor / Receptionist to take charge of our front‑of‑house operations and ensure our workshop continues to run smoothly.
The Role
In this position, you will be the primary point of contact for our business, bridging the gap between our valued customers and our workshop technicians. Your main objective will be to deliver a seamless, top‑tier customer experience while keeping the workshop workflow efficient and organized.
Key Responsibilities
- Customer Relations: Welcoming clients, scheduling bookings, and providing transparent updates on vehicle progress.
- Workshop Coordination: Generating electronic job cards, liaising with technicians, and assisting with daily job allocations.
- Office Administration: Managing repair quotes, processing invoices, ordering parts, and handling customer payments.
- Reception Management: Maintaining a clean, organized, and professional front‑of‑house environment.
What We Are Looking For
- Automotive Background: Previous experience as a Service Advisor or Receptionist within a garage or dealership environment is essential.
- Digital Proficiency: Confident using automotive garage management software and digital tracking systems.
- Strong Communication: The ability to translate technical mechanical details into clear, friendly explanations for customers.
- Sharp Organization: A natural multi‑tasker who thrives under pressure during peak morning drop‑off periods.
- Industry Knowledge: A solid grasp of standard vehicle servicing, repairs, and MOT procedures.
Benefits & Perks
- Compensation: A competitive salary of £30,000 per year.
- Paid Time Off: 22 days of annual leave plus standard Bank Holidays.
- Financial & Extra Perks: Workplace pension scheme and exclusive staff discounts on vehicle servicing and parts.
- Development: Ongoing training opportunities within a supportive, close‑knit team.
How to Apply
If you are looking to advance your automotive career with a trusted, independent local business, we would love to hear from you.
Service Advisor - Family Run Dealer employer: Hawk Hiring
Join our family-run dealership in Southbourne, where we pride ourselves on delivering exceptional service and fostering a supportive work environment. With a competitive salary of £30,000, generous annual leave, and ongoing training opportunities, we are committed to your professional growth while ensuring a friendly atmosphere that values teamwork and customer satisfaction. Experience the unique advantage of working in a close-knit community that prioritises both employee well-being and high standards of service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Family Run Dealer
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the automotive industry. You never know who might have a lead on that perfect Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to explain why you're the best fit for the job. Keep it friendly and professional, just like you'd want to treat customers.
✨Tip Number 3
Show up at local garages! Sometimes, a face-to-face chat can make all the difference. Drop by the family-run dealer and express your interest directly; it shows initiative and enthusiasm.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the time to connect with us online.
We think you need these skills to ace Service Advisor - Family Run Dealer
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your fit for our team.
Tailor Your Experience:Make sure to highlight your relevant experience as a Service Advisor or Receptionist. We’re looking for specific examples that showcase your skills in customer relations and workshop coordination. The more tailored, the better!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid jargon unless it’s relevant to the role, and remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen to join us!
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with common vehicle servicing and repair procedures, as well as any specific software the company uses. This will show that you're not just a people person but also someone who understands the technical side of things.
✨Practice Your Communication Skills
As a Service Advisor, you'll need to explain technical details to customers in a friendly and clear manner. Practice how you would describe common issues or services to someone without a mechanical background. This will help you demonstrate your strong communication skills during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks, especially during busy periods. Think of examples from your past experience where you successfully juggled customer interactions, scheduling, and workshop coordination. This will highlight your ability to thrive under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of vehicles they work on, or their approach to customer service. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
