At a Glance
- Tasks: Welcome clients, manage inquiries, and ensure a top-notch customer experience.
- Company: Join a family-run garage known for its friendly atmosphere and top-tier service.
- Benefits: Enjoy a competitive salary, performance bonuses, and a supportive work environment.
- Other info: Great career progression opportunities and a positive work-life balance.
- Why this job: Be part of a close-knit team where your skills are valued and recognised.
- Qualifications: Customer service experience is key; motor trade background is a plus!
The predicted salary is between 30600 - 37400 £ per year.
Looking for stability, high job satisfaction, and a healthy work-life balance in East Peckham? Join a well-respected, family-run independent garage specializing in a prestige vehicle brand, where your customer service skills directly support a friendly, close-knit team.
About Us
We are an established independent garage based in East Peckham, built on top-tier workmanship and honest customer service. Stepping away from main dealer pressure, we offer a welcoming, positive workshop atmosphere where every team member is recognized and valued. We actively invest in our staff through continuous skills development, clear growth opportunities, and long-term workplace stability.
What is in it for you:
- Salary: £31,000 basic salary + performance bonus scheme.
- Hours: Monday to Friday schedule with occasional Saturdays | Full-Time, Permanent.
- Perks: Company pension scheme, complimentary on-site parking, continuous skills training, realistic pathways for career progression, and a collaborative team dynamic.
What you will be doing:
- Front-of-House Care: Welcoming clients at reception, managing incoming phone and email inquiries, and delivering a personal, high-quality customer experience.
- Workshop Scheduling: Booking vehicles in for MOTs, routine servicing, diagnostic checks, and mechanical repairs.
- Service Administration: Generating accurate job cards, preparing job estimates, processing final invoices, and taking payments.
- Technical Updates: Maintaining regular contact with vehicle owners to keep them informed on repair progress in coordination with the technician team.
Requirements:
Prior background as a Service Advisor, Aftersales Advisor, or Automotive Receptionist is highly desirable. Outstanding communication skills, a professional phone manner, and strong IT literacy are essential. Motor trade experience is ideal, but applicants with transferable high-level customer service skills are welcome!
Commutable Locations: This position is based in East Peckham, offering an easy daily commute from Tonbridge, Maidstone, Tunbridge Wells, and Paddock Wood.
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