At a Glance
- Tasks: Welcome customers, manage bookings, and ensure smooth vehicle handovers.
- Company: Family-owned business with a focus on customer service and team support.
- Benefits: Up to £32,000 salary, 25 days leave, gym discounts, and comprehensive training.
- Other info: Great career growth opportunities and a positive working atmosphere.
- Why this job: Join a supportive team and grow your skills in a fast-paced automotive environment.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
The predicted salary is between 32000 - 32000 £ per year.
Are you a driven, customer-focused Service Advisor looking to thrive in a fast-paced environment? We are seeking an experienced Service Advisor to join our close-knit team in Bognor Regis, offering the ideal mix of a supportive family-owned business culture and top-tier manufacturer standards.
About Us
At our modern workshop in Bognor Regis, we take great pride in delivering world-class customer service and top-tier vehicle care. As an established, family-owned business, we aim to meet or exceed our customers' expectations every day. We provide a positive, busy working environment where your communication skills and efficiency are genuinely valued, giving you full support to grow through manufacturer-led training without the corporate grind.
What is in it for you:
- Salary: Up to £32,000 per annum (DOE) + Performance-Based Bonus
- Hours: Full-Time, Permanent
- Perks: 25 days annual leave + 8 bank holidays, comprehensive manufacturer-led training, Life Assurance, Gym discounts, Employee Assistance Programme via BEN, and staff discounts on vehicles, servicing, and parts.
What you will be doing:
- Meeting and greeting customers in a friendly, professional manner and booking vehicles into the workshop.
- Liaising with the technical team to track vehicle progress and ensuring customer handover occurs at the promised time.
- Handling high volumes of customer telephone inquiries, setting up onward travel arrangements, and keeping clients updated.
- Providing transparent guidance on required repairs while maintaining thorough product and brand expertise.
Requirements: Previous experience in a busy automotive Service Advisor role, strong IT literacy, and excellent phone communication skills are essential.
Commutable Locations: This role is based in Bognor Regis, making it an easy commute from Chichester, Littlehampton, Arundel, and Worthing.
Service Advisor | Bognor regis employer: Hawk Hiring
Join a passionate team at Europe's fastest-growing Porsche specialist in Brentwood, where your expertise as a Parts Advisor will be rewarded through profit sharing and a collaborative work culture. Enjoy a range of benefits including a competitive salary, employee discounts, and a health and wellbeing programme, all while working in an environment that values automotive enthusiasm and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor | Bognor regis
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawk Hiring. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawk Hiring before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor | Bognor regis
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawk Hiring:Your cover letter is your chance to shine! Tell us why you want to work at Hawk Hiring specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawk Hiring!
How to prepare for a job interview at Hawk Hiring
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
