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For Companies At a Glance
- Tasks: Engage with customers, manage bookings, and enhance their automotive experience.
- Company: Join a leading automotive group with over 20 years of expertise.
- Benefits: Competitive salary up to £42,000 OTE, generous leave, and career development.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a supportive team where your skills make a real difference.
- Qualifications: Strong customer service skills and a passion for the automotive industry.
The predicted salary is between 30000 - 42000 £ per year.
Are you a customer service professional looking to take the next step with a leading automotive group? We are seeking a motivated Service Advisor to join our busy team in Worthing.
About Us
We are a prominent automotive retail group with over 20 years of expertise representing world-class brands across the South of England. Our Worthing dealership is a state-of-the-art facility dedicated to providing a personal level of care that is efficient, professional, and transparent. We operate with a "customer-first" philosophy, supported by a team of factory-trained technicians and a commitment to excellence. When you join our group, you aren’t just joining a dealership; you’re joining a network built on trust, quality, and a passion for innovation.
Benefits
- Competitive Salary: £30,000 – £42,000 with OTE
- Generous Annual Leave: 25 days holiday plus bank holidays.
- Supportive Culture: Work alongside a team of like-minded individuals in a positive environment.
- Career Development: Real opportunities for professional growth and training within a large automotive group.
- Stability: The security of working for an established, reputable dealer network.
Why Join Us?
We believe our people are our greatest asset. We don't just offer a job; we offer a career path in a high-energy environment where your contribution directly impacts our success. You will work with the latest automotive technology and systems, supported by a management team that values transparency and professional integrity. We foster a culture of "meeting or exceeding" expectations—not just for our customers, but for our employees too. If you thrive in a role where your interpersonal skills and initiative are rewarded, you’ll find a long‑term home with us.
Key Responsibilities
- Customer Communication: Handling inbound and outbound calls regarding vehicle maintenance and repairs.
- Workshop Bookings: Efficiently converting customer enquiries into confirmed workshop appointments.
- The Customer Journey: Managing expectations from vehicle drop-off to collection, ensuring regular updates are provided.
- Value‑Added Service: Identifying and up‑selling relevant products and services (e.g., service plans, tyres, and accessories) that benefit the customer.
Service Advisor - 40K OTE employer: Hawk Hiring
Contact Detail:
Hawk Hiring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - 40K OTE
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on that perfect Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain why you're the best fit for their team. Highlight your customer service skills and passion for the automotive world.
✨Tip Number 3
Stay proactive! Follow up on applications and interviews with a friendly email or call. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to ask any questions you might have!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you into that Service Advisor role!
We think you need these skills to ace Service Advisor - 40K OTE
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this is key for a Service Advisor role.
Tailor Your CV and Cover Letter: Don’t just send out the same CV everywhere! Tailor it to match our job description. Use keywords from the listing to show us you’re a perfect fit for our team in Worthing.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hawk Hiring
✨Know the Company Inside Out
Before your interview, take some time to research the automotive group thoroughly. Understand their values, mission, and the brands they represent. This will not only help you answer questions more effectively but also show your genuine interest in joining their team.
✨Showcase Your Customer Service Skills
As a Service Advisor, your role revolves around customer interaction. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlighting your interpersonal skills will demonstrate that you’re a perfect fit for their 'customer-first' philosophy.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face as a Service Advisor, such as managing workshop bookings or upselling services. Practise how you would handle these situations, as this will show your problem-solving abilities and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.