Pay & Benefits
- Salary: £28,000 – £32,000 basic per annum + realistic £36,000 OTE (uncapped bonus structure)
- Hours: Monday to Friday (8:00 AM – 5:30 PM) with occasional Saturday mornings on a rotational basis
- Perks: 33 days holiday (25 days annual leave + 8 bank holidays), company car options, life assurance with 24/7 mental health & wellbeing support, employee discounts on vehicle purchases, servicing, and parts, gym membership discounts, plus recruitment referral cash schemes
- Training & Development: Fully funded manufacturer-led certification pathways to elevate your career into Workshop or Aftersales Management
- Workload: Front-of-house customer reception, job card generation, workshop liaison, upselling required safety repairs, and delivering 5-star customer retention
About Us We are a premier, family-owned franchised main dealer operating in the Portsmouth area. Known for our modern, high-tech showroom facilities, zero-corporate-pressure culture, and industry-leading staff retention, we pride ourselves on delivering world-class service to our customers while providing a supportive, highly rewarding work environment for our aftersales team.
Role Overview Seeking an experienced, customer-focused Senior Service Advisor / Automotive Aftersales Specialist to join our busy Portsmouth dealership team. You will act as the key link between our valued customers and the technical workshop team—booking vehicles, handling phone consultations, advising on vehicle maintenance, and ensuring a seamless, top-tier customer journey from check-in to handover.
Requirements
- Proven hands-on experience as a Service Advisor, Customer Service Specialist, or Aftersales Executive within a franchised main dealer or busy independent workshop.
- Exceptional phone etiquette, active listening skills, and strong IT literacy (knowledge of Kerridge, Pinnacle, or similar DMS software is advantageous).
- Clear understanding of vehicle health checks (VHC), upselling recommended repairs transparently, and managing workshop appointment capacity.
- Valid UK driving licence.
Location & Commute
- Base: Portsmouth (Free secure on-site parking)
- Road Links: Strategically positioned directly off the A3(M) and M27, allowing quick and painless commutes across Hampshire.
- Public Transport: Excellent connections via Portsmouth & Southsea and Cosham mainline train stations alongside regular regional bus routes.
- Commutable From: Portsmouth, Fareham, Waterlooville, Havant, Gosport, and Chichester.
How to Apply Ready to take the next step in your automotive aftersales career with a supportive, family-owned dealer group? Click Apply Now to send your CV!
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