At a Glance
- Tasks: Deliver exceptional customer service and manage relationships while vehicles are in the workshop.
- Company: Join a successful family-run automotive group with over 20 locations.
- Benefits: Enjoy a competitive salary, performance bonuses, and no weekend shifts!
- Other info: Employee car purchase scheme and ongoing development opportunities.
- Why this job: Accelerate your career in a dynamic environment with clear promotion pathways.
- Qualifications: Passion for customer service and previous experience in the motor trade preferred.
The predicted salary is between 30000 - 30000 £ per year.
Are you a customer‑focused professional looking to accelerate your career in Kent? Join a bustling, highly successful dealership team in Ebbsfleet, where your passion for people and automotive excellence will help drive continued growth—all while enjoying your weekends completely free!
About Us
We are a highly successful family‑run automotive group with over 20 locations across Kent, Sussex and Essex and a team of 500 employees, representing a diverse portfolio of internationally recognised passenger and commercial vehicle brands.
What Is in It For You
- Salary: £30,000 per annum + a rewarding performance bonus scheme.
- Hours: 42.5 hours per week (Monday to Friday, 08:00-17:30 with one‑hour unpaid lunch). No weekend shift pattern!
- Perks: Competitive holiday allowance, company pension scheme, ongoing manufacturer‑backed development, and clear pathways for internal promotion.
- Vehicle Scheme: Employee car purchase scheme allowing you to buy new and used vehicles at highly competitive prices.
What You Will Be Doing
- Customer Excellence: Welcoming service customers and their vehicles in a friendly, professional manner, establishing immediate rapport, and accurately confirming their requirements.
- Relationship Management: Taking full responsibility for the customer journey and relationship while their vehicle is in the workshop, ensuring they receive regular, transparent updates.
- Service Advising & Sales: Utilizing your natural communication and sales skills to confidently recommend other products, extended warranties, and service plans that genuinely benefit the customer.
- Department Standards: Maintaining an organised, self‑motivated and thorough approach to ensure influential and kind service standards are delivered every day.
Requirements
A passion for delivering great customer service and a buzz for building lasting relationships. You must be methodical, highly organised, and have a customer‑first mindset. Previous motor trade or service advising experience is highly preferred.
Commutable Locations
This role is based in Ebbsfleet (Dartford) and is convenient to commuters from Gravesend, Greenhithe, Swanley and Rochester.
Automotive Service Advisor | 38K OTE in Northfleet employer: Hawk Hiring
Join a thriving family-run automotive group in Ebbsfleet, where your career as an Automotive Service Advisor can flourish without the distraction of weekend shifts. Enjoy a supportive work culture that prioritises customer excellence and offers competitive benefits, including a performance bonus scheme, ongoing development opportunities, and an employee car purchase scheme, all while being part of a diverse team dedicated to automotive success.
