At a Glance
- Tasks: Welcome customers and manage their vehicle service journey with top-notch communication.
- Company: Join a family-run automotive group that values its people and fosters growth.
- Benefits: Earn up to £38,000 OTE with competitive holidays and staff discounts.
- Other info: Enjoy a modern work environment with clear pathways for advancement.
- Why this job: Be part of a supportive culture where your hard work leads to real career progression.
- Qualifications: Strong organisational skills and a passion for customer service in the automotive industry.
The predicted salary is between 30000 - 32000 £ per year.
Are you a highly organised automotive professional who thrives on building strong customer relationships? Join a rapidly expanding, progressive dealer group in Maidstone where your hard work is rewarded with an impressive £38,000 OTE package and genuine career development!
About Us
We are a highly successful, family-run automotive group experiencing an exceptional period of growth across the region. At our busy Maidstone dealership, we combine main-dealer standards with a supportive, down-to-earth culture that truly puts our people first. If you want to work in a modern environment where your progression is prioritized, this is the place for you.
What is in it for you:
- Salary: £30,000 - £32,000 Basic Salary + Bonus Scheme (£38,000 OTE)
- Hours: Monday to Friday 08:00 - 17:30 (1-hour lunch). Saturdays 08:30 - 12:30 on a 1 in 3 rota.
- Perks: Competitive holiday allowance, pension scheme, excellent staff vehicle purchase discounts for you and your family, and clear career progression pathways.
What you will be doing:
- Welcoming customers and managing the end-to-end communication journey while their vehicle is in the workshop.
- Managing bookings, tracking vehicle progress, and ensuring a high level of customer satisfaction.
- Using your natural communication skills to confidently discuss and sell additional products, services, and service plans.
Commutable Locations: This role is based in Maidstone, making it an easy commute from Gillingham, Sittingbourne, Tonbridge, and Sevenoaks.
Apply Now: Click apply today to start a conversation with us.
Senior Service Advisor | 38K OTE | Maidstone employer: Hawk Hiring
Join a passionate team at Europe's fastest-growing Porsche specialist in Brentwood, where your expertise as a Parts Advisor will be rewarded through profit sharing and a collaborative work culture. Enjoy a range of benefits including a competitive salary, employee discounts, and a health and wellbeing programme, all while working in an environment that values automotive enthusiasm and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor | 38K OTE | Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawk Hiring. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawk Hiring before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Service Advisor | 38K OTE | Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawk Hiring:Your cover letter is your chance to shine! Tell us why you want to work at Hawk Hiring specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawk Hiring!
How to prepare for a job interview at Hawk Hiring
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
