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For Companies At a Glance
- Tasks: Serve as the vital link between customers and our parts department, ensuring efficient service.
- Company: Join a family-run automotive group with over 200 years of heritage in Kent.
- Benefits: Competitive salary, full benefits package, and a supportive working environment.
- Other info: Dynamic role with opportunities for professional development and long-term career growth.
- Why this job: Be part of an award-winning team recognised for customer satisfaction and operational excellence.
- Qualifications: Experience as a Parts Advisor and proficiency in Dealer Management Systems required.
The predicted salary is between 25000 - 30000 £ per year.
Automotive Parts Advisor Location: Maidstone
Salary: £25,000 – £30,000 (Dependent on Experience)
Shift Pattern: Monday to Friday (08:00 – 17:15) + 1 in 3 Saturdays (08:00 – 12:30)
The Opportunity
Join a premier, family-owned automotive group with over 200 years of heritage in Kent. As a multi-award-winning dealership, we pride ourselves on our "Always Driving Value" philosophy. We aren't just looking for a staff member; we are looking for a dedicated professional to join a legacy of excellence and industry-leading service.
Why Join Our Team?
- Legacy & Stability: Work for a privately owned, long-standing company that prioritizes staff retention and long-term relationships.
- Fast-Paced Environment: Engage in a dynamic role where your technical expertise is utilized daily.
- Professional Development: We provide a supportive environment that encourages experienced advisors to further hone their skills.
- Award-Winning Culture: Be part of a team recognized nationally for customer satisfaction and operational excellence.
The Role
As an Automotive Parts Advisor, you will be the heartbeat of our parts department, serving as the vital link between our customers, trade partners, and our internal workshop.
Key Responsibilities:
- Expert Consultation: Utilize Electronic Parts Catalogues (EPC) to accurately identify components for retail, trade, and workshop requirements.
- Workshop Synergy: Support our technicians by ensuring rapid and accurate parts delivery to minimize vehicle downtime.
- Stock Management: Maintain precise inventory records, oversee core returns, and manage incoming orders to optimize stock turn.
- Proactive Service: Manage high-volume enquiries via phone and email, providing technical advice and identifying upselling opportunities for accessories.
- Operational Standards: Ensure the parts department remains organized, efficient, and professional at all times.
What You’ll Need to Succeed
- Proven Experience: You must have a background as a Parts Advisor within a franchised dealership or motor factor environment.
- Systems Knowledge: Proficiency in Dealer Management Systems (DMS) such as Kerridge, Pinnacle, or similar is essential.
- Technical Literacy: A deep understanding of vehicle systems and the ability to interpret complex parts diagrams.
- Communication Skills: The ability to build rapport quickly with both trade professionals and retail customers.
- Precision: Strong attention to detail regarding part numbers, pricing, and inventory levels.
Benefits
- Competitive salary based on industry experience.
- Full benefits package (to be detailed at the interview stage).
- A stable, supportive working environment within a historic UK business.
Parts Advisor - Family Run Main Dealer in Maidstone employer: Hawk Hiring
Contact Detail:
Hawk Hiring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor - Family Run Main Dealer in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Familiarise yourself with their 'Always Driving Value' philosophy and think about how your experience as a Parts Advisor aligns with their mission. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your communication skills! As a Parts Advisor, you'll need to build rapport quickly. Role-play common scenarios with a friend or family member to boost your confidence and ensure you're ready to impress during those high-volume enquiries.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our award-winning team and contributing to our legacy of excellence.
We think you need these skills to ace Parts Advisor - Family Run Main Dealer in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Parts Advisor role. Highlight your background in a franchised dealership or motor factor environment, and don’t forget to mention any relevant systems knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and how you align with our 'Always Driving Value' philosophy. Show us why you’re the perfect fit for our family-run dealership.
Show Off Your Technical Skills: Since this role requires technical literacy, be sure to include any experience you have with Electronic Parts Catalogues (EPC) and Dealer Management Systems (DMS). We want to see how you can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our award-winning team!
How to prepare for a job interview at Hawk Hiring
✨Know Your Parts
Brush up on your knowledge of automotive parts and systems. Familiarise yourself with common components and their functions, as well as the Electronic Parts Catalogues (EPC) used in the industry. This will help you answer technical questions confidently.
✨Showcase Your Experience
Be ready to discuss your previous roles as a Parts Advisor. Highlight specific examples where you've successfully managed stock, supported technicians, or provided excellent customer service. This will demonstrate your capability and fit for the role.
✨Practice Communication Skills
Since communication is key in this role, practice how you would explain complex parts information to both trade professionals and retail customers. Role-playing with a friend can help you articulate your thoughts clearly and build rapport.
✨Prepare Questions
Think of insightful questions to ask during the interview. Inquire about the dealership's approach to customer satisfaction or how they support professional development. This shows your genuine interest in the company and the role.