At a Glance
- Tasks: Be the go-to person for customer service and vehicle bookings in a dynamic automotive environment.
- Company: Join a family-run dealer with a 200-year legacy of excellence in Kent.
- Benefits: Enjoy a competitive salary, bonus opportunities, and full training support.
- Other info: Work-life balance with structured hours and a supportive team culture.
- Why this job: Make a real impact by connecting customers with their vehicles and driving sales.
- Qualifications: Experience in customer service, preferably in the automotive sector, with strong communication skills.
The predicted salary is between 32000 - 34000 £ per year.
Automotive Service Advisor Location: Maidstone, Kent
Position Type: Full-Time, Permanent
Salary: £32,000 base | £34,000 OTE (includes 17 scheduled Saturdays per year)
Are you an experienced customer service professional looking to advance your career with an award-winning automotive group in Kent? Join a stable, family-oriented business with a 200-year legacy of excellence.
Hours & Rota
- Monday to Friday: 08:00 – 18:00
- Working Week: 45 hours (plus a 1-hour daily lunch break)
- Weekend Rota: 1 in 3 Saturdays only (08:00 – 13:00)
Why Choose This Automotive Role?
- Competitive Pay: Earn a solid £32k base salary plus lucrative upsell commissions.
- Premium Saturday Rates: Rostered Saturdays include flat-rate pay plus an extra £50 bonus shift premium.
- Team Rewards: Access a structured Departmental Bonus Scheme based on team success.
- Career Growth: Full funding for manufacturer-approved, brand-specific technical training.
- Work-Life Balance: Enjoy a reliable routine, a full hour for lunch, and a fair weekend schedule.
Key Responsibilities
- Act as the primary contact for vehicle service, repair, and MOT bookings.
- Manage the customer journey seamlessly from initial check-in to vehicle handover.
- Translate technical workshop findings into clear, jargon-free advice for drivers.
- Drive department revenue by proactively recommending essential parts, accessories, and upsell services.
- Liaise daily with Technicians and Parts departments for accurate timing and cost updates.
What We Need From You
- Experience: Proven background in a fast-paced customer-facing role (Automotive Aftersales is highly preferred).
- Communication: Exceptional interpersonal skills with a professional, welcoming phone and face-to-face manner.
- Target-Driven: A results-oriented mindset comfortable with meeting service upsell and performance targets.
- Organization: Strong administrative skills and the ability to multitask under pressure.
- Location: Must live within a reasonable commuting distance of Maidstone, Kent.
How to Apply
If you are a motivated professional ready to take the next step in your motor trade career, we want to hear from you.
Automotive Service Advisor - Family Run Main Dealer in Maidstone employer: Hawk Hiring
Join our award-winning automotive group in Maidstone, where a family-oriented culture meets a legacy of excellence spanning 200 years. We offer competitive pay, structured bonuses, and full funding for technical training, ensuring you have the tools to grow your career while enjoying a balanced work-life schedule with only one Saturday shift every three weeks.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor - Family Run Main Dealer in Maidstone
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the automotive industry. You never know who might have a lead on that perfect Automotive Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the best fit for the job. Highlight your customer service experience and how it aligns with their needs.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look the part when attending interviews or networking events. A smart appearance shows you’re serious about landing that Automotive Service Advisor position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Automotive Service Advisor - Family Run Main Dealer in Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Automotive Service Advisor role. Highlight any customer service experience, especially in the automotive sector, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect candidate. Keep it friendly and professional!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use straightforward language and avoid jargon to demonstrate your ability to translate technical info into easy-to-understand advice.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around service and repair processes. Familiarise yourself with common customer queries and how to address them clearly and confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you turned a negative experience into a positive one, as this will demonstrate your problem-solving abilities.
✨Practice Your Communication
Since you'll be the link between customers and the workshop team, practice explaining technical terms in simple language. Role-play with a friend to ensure you can communicate effectively and professionally, both over the phone and face-to-face.
✨Be Target-Driven
Understand the importance of upselling in this role. Think of ways you can proactively recommend services or products that benefit the customer while also driving revenue for the department. Be ready to discuss how you've met targets in previous roles.
