At a Glance
- Tasks: Serve as the vital link in our parts department, ensuring accurate parts delivery and customer satisfaction.
- Company: Join a premier, family-owned automotive group with over 200 years of heritage.
- Benefits: Competitive salary, full benefits package, and a supportive working environment.
- Other info: Enjoy a dynamic role with opportunities for professional development and career growth.
- Why this job: Be part of an award-winning team recognised for excellence in customer service.
- Qualifications: Experience as a Parts Advisor and proficiency in Dealer Management Systems required.
The predicted salary is between 25000 - 30000 £ per year.
Location: Maidstone
Salary: £25,000 – £30,000 (Dependent on Experience)
Shift Pattern: Monday to Friday (08:00 – 17:15) + 1 in 3 Saturdays (08:00 – 12:30)
The Opportunity
Join a premier, family-owned automotive group with over 200 years of heritage in Kent. As a multi-award-winning dealership, we pride ourselves on our "Always Driving Value" philosophy. We aren't just looking for a staff member; we are looking for a dedicated professional to join a legacy of excellence and industry-leading service.
Why Join Our Team?
- Legacy & Stability: Work for a privately owned, long-standing company that prioritises staff retention and long-term relationships.
- Fast-Paced Environment: Engage in a dynamic role where your technical expertise is utilised daily.
- Professional Development: We provide a supportive environment that encourages experienced advisors to further hone their skills.
- Award-Winning Culture: Be part of a team recognised nationally for customer satisfaction and operational excellence.
The Role
As an Automotive Parts Advisor, you will be the heartbeat of our parts department, serving as the vital link between our customers, trade partners, and our internal workshop.
Key Responsibilities:
- Expert Consultation: Utilise Electronic Parts Catalogues (EPC) to accurately identify components for retail, trade, and workshop requirements.
- Workshop Synergy: Support our technicians by ensuring rapid and accurate parts delivery to minimise vehicle downtime.
- Stock Management: Maintain precise inventory records, oversee core returns, and manage incoming orders to optimise stock turn.
- Proactive Service: Manage high-volume enquiries via phone and email, providing technical advice and identifying upselling opportunities for accessories.
- Operational Standards: Ensure the parts department remains organised, efficient, and professional at all times.
What You’ll Need to Succeed
- Proven Experience: You must have a background as a Parts Advisor within a franchised dealership or motor factor environment.
- Systems Knowledge: Proficiency in Dealer Management Systems (DMS) such as Kerridge, Pinnacle, or similar is essential.
- Technical Literacy: A deep understanding of vehicle systems and the ability to interpret complex parts diagrams.
- Communication Skills: The ability to build rapport quickly with both trade professionals and retail customers.
- Precision: Strong attention to detail regarding part numbers, pricing, and inventory levels.
Benefits
- Competitive salary based on industry experience.
- Full benefits package (to be detailed at the interview stage).
- A stable, supportive working environment within a historic UK business.
Automotive Parts Advisor - 33K 0TE in Maidstone employer: Hawk Hiring
Join a premier, family-owned automotive group in Maidstone, where over 200 years of heritage meets a commitment to excellence. Our award-winning culture fosters professional development and stability, ensuring that as an Automotive Parts Advisor, you will thrive in a supportive environment that values your expertise and dedication. With a focus on long-term relationships and customer satisfaction, we offer a dynamic workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Parts Advisor - 33K 0TE in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the hunt for an Automotive Parts Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies you're interested in on LinkedIn and engage with their posts. This not only shows your interest but also helps you stay updated on any job openings they might post. Plus, it’s a great way to connect with potential future colleagues!
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss parts catalogues and vehicle systems. We want you to shine when it comes to showcasing your expertise during those crucial conversations!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace Automotive Parts Advisor - 33K 0TE in Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Automotive Parts Advisor role. Highlight your background in parts advising and any relevant systems knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about the automotive industry and how you can contribute to our award-winning culture. Keep it engaging and personal!
Showcase Your Technical Skills:Since we value technical expertise, be sure to mention your familiarity with Dealer Management Systems and your understanding of vehicle systems. This will help us see how you can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get you on the path to joining our team!
How to prepare for a job interview at Hawk Hiring
✨Know Your Parts
Brush up on your knowledge of automotive parts and systems. Familiarise yourself with common components and their functions, as well as the Electronic Parts Catalogues (EPC) used in the industry. This will help you answer technical questions confidently.
✨Showcase Your Experience
Be ready to discuss your previous roles as a Parts Advisor. Highlight specific examples where you've successfully managed stock, provided excellent customer service, or supported technicians. This will demonstrate your hands-on experience and problem-solving skills.
✨Practice Communication Skills
Since communication is key in this role, practice how you would explain complex parts information to both trade professionals and retail customers. Role-playing with a friend can help you articulate your thoughts clearly and build rapport.
✨Prepare Questions
Think of insightful questions to ask during the interview. Inquire about the company's approach to professional development or how they maintain their award-winning culture. This shows your genuine interest in the role and the company.
