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For Companies At a Glance
- Tasks: Be the friendly face connecting customers with our workshop for all their service needs.
- Company: Join a family-run dealership that values its staff and fosters a supportive culture.
- Benefits: Enjoy competitive pay, performance bonuses, and premium Saturday rates.
- Other info: Stable work environment with opportunities for career advancement and training.
- Why this job: Make a real difference in customer experiences while growing your automotive knowledge.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 32000 - 34000 £ per year.
Service Advisor – Automotive Aftersales
Location: Maidstone, Kent
Position Type: Full-Time, Permanent
The Details
- Basic Salary: £32,000 per annum
- Expected Earnings: £34,000 (Based on 17 Saturdays per year)
- Core Hours: Monday – Friday, 08:00 – 18:00
- Working Week: 45 hours (plus 1-hour daily lunch break)
- Weekend Rota: 1 in 3 Saturdays (08:00 – 13:00)
Benefits
- Performance Bonuses: Access to a structured Departmental Bonus Scheme based on team success.
- Incentivized Upsell Scheme: Earn additional commission by identifying and recommending essential products and services.
- Premium Saturday Pay: All rostered Saturdays are paid at a flat rate plus an extra £50 bonus per shift.
- Manufacturer Training: Full access to brand-specific training programs to enhance your technical knowledge and career value.
- Career Longevity: Work within a stable, family-oriented business culture that prioritises staff retention.
Your Responsibilities
- As a Service Advisor, you are the vital link between our customers and the workshop.
- Acting as the primary point of contact for service, maintenance, and repair bookings.
- Managing the customer journey from initial check-in to final vehicle handover.
- Translating technical workshop findings into clear, jargon-free advice for customers.
- Maximising revenue through the proactive recommendation of essential parts and services (Upsell).
- Liaising with Technicians and Parts departments to provide accurate timing and cost updates.
What We Need
- Experience: Previous experience in a customer-facing role (Automotive or high-end Retail preferred).
- Communication: Exceptional interpersonal skills and a professional, welcoming manner.
- Drive: A results-oriented mindset with the ability to meet upsell and performance targets.
- Organization: Strong administrative skills and the ability to multitask in a busy environment.
- Location: Based in or within a reasonable commuting distance of Maidstone.
Service Advisor - Friendly Family Run Main Dealer in Kent employer: Hawk Hiring
Contact Detail:
Hawk Hiring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Friendly Family Run Main Dealer in Kent
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the family-run vibe of the dealership. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to translate technical jargon into clear advice for customers. Role-play with a friend or family member to get comfortable explaining complex ideas simply.
✨Tip Number 3
Show off your upselling skills! Think of ways you can recommend essential products and services during your interview. Bring examples from past experiences where you successfully upsold in a customer-facing role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our friendly team at the dealership.
We think you need these skills to ace Service Advisor - Friendly Family Run Main Dealer in Kent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re a family-run business, and we value genuine connections.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-facing roles, especially in automotive or high-end retail. We’re looking for someone who can communicate effectively and manage customer journeys, so connect your past experiences to what we need!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your skills and experiences are presented in a straightforward manner—just like how you’d explain things to a customer!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team!
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with common service and maintenance queries, as well as the products and services offered by the dealership. This will help you translate technical jargon into customer-friendly advice during the interview.
✨Show Off Your People Skills
As a Service Advisor, you'll be the face of the dealership. Practice your communication skills by engaging in mock interviews with friends or family. Focus on being friendly, approachable, and professional, as these traits are essential for building rapport with customers.
✨Demonstrate Your Drive
Prepare examples that showcase your results-oriented mindset. Think of times when you've met or exceeded targets in previous roles, especially in upselling or customer satisfaction. This will highlight your ability to contribute to the dealership's success.
✨Organise Your Thoughts
Since the role requires strong organisational skills, practice answering questions in a structured way. Use the STAR method (Situation, Task, Action, Result) to frame your responses, ensuring you cover all aspects of your experience clearly and concisely.