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For Companies At a Glance
- Tasks: Manage customer journeys and ensure clear communication about services and repairs.
- Company: A trusted, family-run garage with over 20 years of experience in Tonbridge.
- Benefits: Competitive salary, bi-annual bonuses, and generous time off.
- Other info: Enjoy a stable work environment with opportunities for personal growth.
- Why this job: Join a supportive team focused on quality service and community trust.
- Qualifications: Experience in customer-facing roles and excellent communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Automotive Service Advisor Location: Tonbridge, Kent | Salary: £30k – £35k DOE | Type: Full-time
About Us
We are a well-established, independent, family-run garage with over 20 years of experience serving the Tonbridge community. Our reputation is built on honesty, reliability, and high-quality workmanship. We are proud to be a trusted local choice, relying on repeat business and word-of-mouth recommendations from our loyal customer base. We operate with a focus on transparency, ensuring every customer feels informed and valued.
Working Hours
- Monday – Friday: 8:00 am – 5:30 pm.
- Saturdays: One Saturday per month (typically the second Saturday), 8:00 am – 1:00 pm.
Why Join Us?
- Competitive Salary: £30,000 – £35,000 per annum.
- Performance Bonuses: Bi-annual, company-wide bonuses based on our collective success—not individual high-pressure sales targets.
- Generous Time Off: 30 days of annual leave (includes Bank Holidays and our 3-day Christmas shutdown).
- Stable Environment: Join a well-established, secure, and friendly independent team.
- Culture: We aren't a high-pressure dealership. We are a supportive, team-focused environment where quality of service comes first, built on over 20 years of local trust.
The Role
As our Service Advisor, you are the face of our garage. You will manage the customer journey, from booking to collection, ensuring that technical updates are communicated clearly and professionally.
- Customer Communication: Explain services and repairs in a clear, friendly, and honest way.
- Booking Management: Utilize our GDS system to manage the daily workshop schedule.
- Relationship Building: Deliver the high-level service our long-term customer base expects.
About You
- Experience in a customer-facing role (Automotive experience is preferred).
- Excellent communication skills with a focus on honesty and transparency.
- Organized, proactive, and comfortable with computer systems.
- A team player who takes pride in local reputation.
Service Advisor - 35K + Bonus in Kent employer: Hawk Hiring
Contact Detail:
Hawk Hiring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - 35K + Bonus in Kent
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they pride themselves on honesty and reliability. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain services clearly and build relationships with customers. Role-play with a friend or family member to get comfortable with discussing technical updates in a friendly manner.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage tasks and schedules, especially if you've used similar systems before. This will demonstrate that you're proactive and can handle the daily workshop schedule effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our family-run garage and are serious about contributing to our local reputation.
We think you need these skills to ace Service Advisor - 35K + Bonus in Kent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Service Advisor role. Highlight any relevant experience you have in customer service or the automotive industry, and don’t forget to mention how you align with our values of honesty and reliability.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your skills and experiences without getting lost in lengthy paragraphs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows that you’re genuinely interested in joining our family-run garage and being part of our community.
How to prepare for a job interview at Hawk Hiring
✨Know the Company
Before your interview, take some time to research the garage's history and values. Understanding their commitment to honesty and reliability will help you align your answers with their culture, showing that you're a great fit for their team.
✨Showcase Your Communication Skills
As a Service Advisor, clear communication is key. Prepare examples from your past experiences where you effectively explained complex information to customers. This will demonstrate your ability to communicate technical updates in a friendly and professional manner.
✨Be Ready to Discuss Customer Relationships
Think of specific instances where you've built strong relationships with customers. Highlight how you ensured they felt valued and informed, as this aligns perfectly with the garage's focus on customer service and transparency.
✨Demonstrate Organisational Skills
Since you'll be managing bookings and schedules, come prepared to discuss how you stay organised in a busy environment. Share any tools or methods you use to keep track of tasks, which will show that you're proactive and ready to handle the demands of the role.