Assistant Service Manager
Are you an experienced Service Advisor looking for that next step up, or an existing Service Manager/Assistant Manager seeking a fresh challenge in a supportive environment? Due to an upcoming retirement, a rare opening has arisen to join our well-established, highly respected automotive dealership group in Haywards Heath as an Assistant Service Manager.
About Us
We are a premier, family-run automotive dealership group proudly serving Sussex since 1935. Operating busy franchised departments for key major brands like Suzuki and Ford, we pride ourselves on building long-lasting customer relationships and offering a modern, positive, and collaborative workshop environment. Unlike large, faceless corporate networks, we prioritize team support, staff development, and a true family feel, making this the perfect home to grow your career for the long term.
What is in it for you:
- Salary: £38,000 per annum + OTE up to £45,000
- Hours: Monday to Friday 08:00 – 18:00 | Saturdays on a rota (1 in 4)
- Perks: Generous holiday allowance, company pension scheme, ongoing manufacturer training and development programmes, career progression opportunities, and staff discounts.
What you will be doing:
- Department Supervision: Overseeing day-to-day operations across our busy Suzuki and Ford Service Departments in a hands‑on role.
- Team Leadership & Development: Managing, mentoring, training, and supporting the workshop team and service staff to drive productivity and maintain high standards.
- Workshop & Operations Management: Controlling workshop loading, scheduling output, and creating/invoicing workshop job sheets.
- Customer Excellence: Delivering exceptional customer satisfaction, handling customer queries effectively, and resolving issues with professionalism.
- Financial & Aftersales Growth: Working closely with the Group Service Manager to drive revenue, control costs, minimize losses, and achieve all target KPIs.
- Compliance & Standards: Overseeing warranty procedures in a supervisory capacity, coordinating with specialist repairers and other internal departments, and maintaining full adherence to Manufacturer Dealer Standards.
Skills & Qualifications:
- Previous experience within a franchised main dealer environment (Service Advisor, Assistant Manager, or Service Manager level).
- Proficiency with automotive Dealer Management Systems (experience with Pinnacle DMS is a distinct advantage).
- Full UK Driving Licence.
- Strong leadership qualities, computer literacy, and excellent communication skills.
- A proven track record of driving results and maintaining high customer service standards in an automotive setting.
Commutable Locations:
This role is based in Haywards Heath, making it an easy commute from Burgess Hill, Crawley, Horsham, Brighton, and surrounding Sussex areas.
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