Service Advisor
Are you an experienced advisor or a customer service superstar ready to step into a lucrative automotive role in Eastbourne? Join a fast-paced, progressive dealership offering a strong £27k base salary plus a lucrative commission scheme where your communication skills directly drive your earnings!
About Us
We are a premier automotive group based at a modern dealership site in Eastbourne, known for high customer satisfaction and continuous investment in our team. Built on trust and quality, our aftersales department balances a dynamic, fast-paced work environment with a genuinely supportive team culture. Unlike high-volume competitors where you are just a desk number, we prioritize your long-term growth by providing dedicated manufacturer training, clear internal career progression, and a transparent bonus structure. You will be part of a team that takes genuine pride in delivering an exceptional customer journey every single day.
What is in it for you:
Salary: £27,000 basic salary + realistic commission & performance bonus structure.
Hours:
Monday to Friday: 08:30 – 18:00 (1 in 3 Saturdays required on a rota basis).
Perks:
- Comprehensive automotive brand and customer experience training pathways.
- Generous annual leave entitlement.
- Employee discounts on vehicle purchases, parts, and servicing.
- Workplace pension scheme and health/wellbeing benefits.
- Continuous career progression opportunities within a leading local automotive group.
- Modern facilities with free on-site parking and staff amenities.
What you will be doing:
- Acting as the main point of contact for customers booking their vehicles in for servicing, maintenance, and repair work.
- Managing customer bookings, job cards, and repair schedules while keeping clients regularly updated throughout the day.
- Explaining technician vehicle health check reports, recommended work, and video breakdowns clearly and transparently.
- Upselling additional servicing products, maintenance plans, and accessories to hit monthly target incentives.
- Collaborating closely with workshop technicians to ensure smooth workflow, quick job turnarounds, and prompt vehicle handovers.
- Prior experience as a Service Advisor is preferred, but we are very open to candidates with a strong customer service background looking to transition into the automotive sector.
Commutable Locations:
This role is based in Eastbourne, making it an easy commute from Polegate, Hailsham, Pevensey, and East Dean.
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Service Advisor | Eastbourne employer: Hawk Hiring
Join a passionate team at Europe's fastest-growing Porsche specialist in Brentwood, where your expertise as a Parts Advisor will be rewarded through profit sharing and a collaborative work culture. Enjoy a range of benefits including a competitive salary, employee discounts, and a health and wellbeing programme, all while working in an environment that values automotive enthusiasm and personal growth.
