At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth service from drop-off to collection.
- Company: Join a leading automotive group in Eastbourne with a focus on quality and teamwork.
- Benefits: Earn a competitive salary with bonuses, plus enjoy generous leave and staff discounts.
- Other info: Full training provided and a supportive team environment awaits you!
- Why this job: Step into a vibrant dealership and kickstart your career with clear progression opportunities.
- Qualifications: Experience as a Service Advisor, strong communication skills, and a full UK driving licence.
The predicted salary is between 30600 - 37400 £ per year.
Are you an experienced Service Advisor looking to step into a vibrant main dealership in Eastbourne? Take your career to the next level with a leading automotive group offering competitive pay, dynamic bonus structures, and clear career progression!
About Us
We are a leading main dealership group in Eastbourne representing one of the UK’s fastest-growing vehicle brands. Our service department prides itself on delivering exceptional customer care, smooth workshop operations, and a supportive team environment. Unlike high-volume service desks, we focus on quality interactions, strong team collaboration, and rewarding high performance. Joining us means full manufacturer training, access to modern dealership management systems, and a genuine path to senior management roles.
What is in it for you:
- Salary: £27,000 Basic Salary + Bonus Scheme (£34,000 OTE)
- Hours: 08:30 – 18:00 (Monday to Friday, standard weekend rotas where applicable)
- Perks: Full manufacturer training pathways, workplace pension scheme, generous annual leave allowance plus bank holidays, staff discounts on sales, parts, and servicing, and structured career development.
What you will be doing:
- Serving as the primary point of contact for retail and fleet customers, delivering a warm, professional service from drop-off to collection.
- Translating customer concerns accurately into job cards and liaising directly with workshop technicians to ensure timely repair completion.
- Explaining digital Vehicle Health Checks (VHCs) to customers, presenting additional required maintenance clearly, and obtaining authorization for extra work.
- Managing customer invoicing, processing payments, handling warranty queries, and maintaining top customer satisfaction scores.
Requirements:
- Previous experience as a Service Advisor or Service Receptionist, strong communication skills, proficiency with DMS software, and a full UK driving licence.
Commutable Locations: This role is based in Eastbourne, making it an easy commute from Polegate, Hailsham, Pevensey, and Seaford.
Service Advisor | 34K OTE | Eastbourne employer: Hawk Hiring
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