Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide customers through their vehicle service journey with friendly and efficient support.
- Company: Join a forward-looking automotive group with a strong community presence.
- Benefits: Earn £27,000 basic with potential to reach £34,000 OTE, plus generous leave and health benefits.
- Why this job: Be the face of aftersales and make a real difference in customer satisfaction.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 27000 - 34000 £ per year.
Location: Eastbourne, East Sussex
Salary: £27,000 basic | OTE: £34,000
Hours: 40 hours per week (Monday – Friday) | Saturdays (1 in 3)
The Opportunity
We are looking for a dedicated Service Advisor to join our busy Aftersales Team at our dealership in Eastbourne. As the face of our aftersales department, you will ensure every customer is treated with professional, friendly, and efficient service. From the moment a customer books their vehicle to the moment they collect it, you will guide them through the process, managing expectations and ensuring a seamless experience.
What We Offer
- Competitive Pay: £27,000 basic salary with a realistic £34,000 OTE.
- Work-Life Balance: Standard shifts (08:00–17:00 or 09:00–18:00) with Saturdays on a 1-in-3 rotation.
- Generous Leave: 22 days holiday plus bank holidays.
- Health & Wellbeing: Access to a comprehensive health cash plan.
- Staff Discounts: Subsidised vehicle purchase and aftersales schemes available upon completion of your probation period.
About Us
We are a forward-looking, multi-site automotive group with a strong presence across the South Coast, covering Sussex and Hampshire. Our business encompasses retail stores, modern workshops, and specialized facilities. We pride ourselves on a long-standing reputation for excellence, built on the foundation of professional integrity and a commitment to the communities we serve.
Why Join Us?
Joining our team means becoming part of a group that truly values customer satisfaction and employee growth. We offer a stable, supportive environment where your contribution to the aftersales journey is recognized and rewarded. If you are looking for a role within a company that balances a high-performance culture with a friendly, local feel, you will find a great home here.
Your Key Responsibilities
- Customer Management: Greet customers and manage their vehicle's progress through the workshop, providing regular updates.
- Administration: Handle aftersales requests, including job card preparation, bookings, and quotes via the Pinnacle DMS.
- Technical Support: Proactively use Electronic Vehicle Health Checks (EVHC) to meet and exceed performance targets.
- Parts Coordination: Order and receive vehicle parts, ensuring accuracy, quality control, and timely delivery.
- Stock Control: Maintain inventory of key parts and manage stock levels.
Who We Are Looking For
- Communication: Excellent verbal and written communication skills.
- Service Focus: A genuine passion for delivering high levels of customer service.
- Independence: The ability to work with minimum supervision while remaining a strong team player.
- IT Literacy: Competent with standard MS Office packages.
- Alignment: A professional individual who can work within our core company values.
Service Advisor - 34K OTE in Eastbourne employer: Hawk Hiring
Contact Detail:
Hawk Hiring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - 34K OTE in Eastbourne
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk in for that interview, let them see your enthusiasm for being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished. First impressions matter, and showing up looking sharp can set the tone for a great conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role.
We think you need these skills to ace Service Advisor - 34K OTE in Eastbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Advisor role. Highlight your customer service experience and any relevant automotive knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering excellent customer service and how you can contribute to our aftersales team. Keep it friendly and professional!
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application is clear and concise. Use proper grammar and spelling, and don’t forget to express your enthusiasm for the position!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Hawk Hiring
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Advisor, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Familiarise Yourself with Technical Terms
Brush up on automotive terminology and processes, especially those related to aftersales and vehicle maintenance. Being able to speak confidently about Electronic Vehicle Health Checks (EVHC) or job card preparation will demonstrate your readiness for the role and your commitment to learning.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about finding the right fit for both you and the company.