At a Glance
- Tasks: Be the go-to person for customers, managing their journey and ensuring top-notch service.
- Company: Join a leading multi-site dealer group known for integrity and support.
- Benefits: Earn a competitive salary with great work-life balance and generous holiday leave.
- Other info: Enjoy employee discounts and a supportive work environment with career stability.
- Why this job: Make a real difference in customer experiences while advancing your career in the automotive sector.
- Qualifications: Strong communication skills and tech-savvy; self-motivated team players welcome.
The predicted salary is between 27000 - 34000 £ per year.
Service Advisor – Automotive Main Dealer
Location: Eastbourne, East Sussex
Salary: £27,000 base salary | £34,000 OTE
Hours: 40 hours per week (Monday to Friday) | 1 in 3 Saturdays
The Role
Are you a dedicated, customer-driven professional ready to advance your career in the automotive sector? We are looking for an energetic Service Advisor to join our successful Aftersales team at our Eastbourne dealership. In this pivotal role, you will act as the core link between our workshop technicians and our customers. You will oversee the entire customer journey, offering expert guidance, managing timelines, and delivering a seamless, high-quality experience for every vehicle owner.
What’s in It for You?
- Competitive Earnings: A £27,000 base salary with a realistic and rewarding £34,000 OTE.
- Great Work-Life Balance: Standard daytime shifts (08:00–17:00 or 09:00–18:00) with a fair, rotating 1-in-3 Saturday schedule.
- Generous Leave: 22 days of annual holiday plus all statutory bank holidays.
- Health Benefits: A comprehensive health cash plan covering you and your dependants.
- Company Perks: Special employee discounts on vehicle purchases and servicing (following your probationary period).
About Us
We are a prominent, multi-site dealer group with locations spanning Sussex and Hampshire. Renowned for our state-of-the-art facilities and commitment to integrity, we offer the security and scope of a major group alongside the close-knit, supportive environment of a local business. We pride ourselves on recognizing hard work and offering genuine career stability.
Key Responsibilities
- Customer Care: Serve as the primary contact for guests, providing regular vehicle updates and a welcoming experience.
- Administration & Workflow: Manage bookings, prepare accurate job cards, and raise quotes utilizing the Pinnacle DMS.
- Upselling & Targets: Leverage Electronic Vehicle Health Checks (EVHC) to identify service needs and help drive department performance.
- Internal Coordination: Work closely with the parts department to ensure correct stock levels, quality control, and smooth operations.
What We Are Looking For
- Strong Communicator: A natural interpersonal skill set with excellent written and verbal communication.
- Self-Motivated: Ability to work autonomously with minimal supervision while remaining a dedicated team player.
- Tech Literate: Confident using MS Office and specialized dealership software.
- Professional Standards: Great attention to personal presentation, aligned with our core business values of honesty and excellence.
Automotive Service Advisor - OTE 34K in Eastbourne employer: Hawk Hiring
Join our dynamic team at a leading automotive main dealer in Eastbourne, where we prioritise employee well-being and career growth. With competitive earnings, a supportive work culture, and generous benefits including health plans and employee discounts, we ensure that our Service Advisors thrive both professionally and personally. Experience the perfect blend of a major group’s stability and a local business’s camaraderie, making it an ideal place for those seeking meaningful employment in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor - OTE 34K in Eastbourne
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on that perfect Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your customer care skills and how you can enhance their team. Confidence is key!
✨Tip Number 3
Stay tech-savvy! Brush up on your MS Office skills and any dealership software you might encounter. Being tech literate will set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Automotive Service Advisor - OTE 34K in Eastbourne
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share specific examples of how you've gone the extra mile to ensure a great experience for clients in the past.
Highlight Your Communication Skills:Since communication is key in this role, make sure to showcase your written and verbal skills. Use clear, concise language in your application and consider including a brief story that demonstrates your ability to connect with others.
Be Tech-Savvy:Mention any experience you have with MS Office or dealership software. We want to see that you're comfortable with technology, so if you've used any relevant tools before, don't hesitate to include that in your application.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Familiarise yourself with the automotive industry, especially the role of a Service Advisor. Brush up on common vehicle issues and how to communicate them effectively to customers. This will show your passion for the job and help you stand out.
✨Showcase Your Communication Skills
As a Service Advisor, you'll need to be a strong communicator. Practice explaining complex technical information in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Highlight Your Customer Service Experience
Prepare examples from your past roles where you've gone above and beyond for customers. This could be resolving complaints or providing exceptional service. Make sure to convey how these experiences have shaped your approach to customer care.
✨Dress the Part
First impressions matter! Dress professionally to reflect the standards of the automotive industry. A neat appearance shows that you take the opportunity seriously and aligns with the professional image the dealership wants to project.
