At a Glance
- Tasks: Lead customer journeys and manage relationships in a busy commercial vehicle workshop.
- Company: Join a rapidly expanding family-run dealer group with a supportive culture.
- Benefits: Competitive salary, bonus scheme, professional development, and great work-life balance.
- Other info: Enjoy a friendly environment with excellent perks and a focus on teamwork.
- Why this job: Be part of a team that values you and offers clear career growth opportunities.
- Qualifications: Customer-focused automotive experience and strong communication skills.
The predicted salary is between 30000 - 39000 £ per year.
Are you a customer-focused automotive professional looking for a workplace where you are truly valued? We are seeking an influential Senior Service Advisor to join our busy commercial van workshop team in the Eastbourne area, where you will lead the customer journey and benefit from a supportive, family-run culture.
About Us
We are a highly successful, rapidly expanding family dealer group with a strong presence across the South East. Unlike corporate environments, we maintain a genuine family ethos where the team comes first, and open communication is celebrated. Specialising in quality commercial and passenger vehicles, we have built our reputation on relationship-driven customer care. We invest heavily in our people through clear development plans, making this the perfect place to grow a long-term career.
What is in it for you:
- Salary: £30,000 basic salary + OTE up to £39,000 per annum (Competitive Salary plus Bonus Scheme)
- Hours: Monday – Friday 08:00 – 17:30. Saturdays 08:00 – 13:00 on a rota basis (Please note: The site is currently closed on Saturdays until further notice, offering an excellent work-life balance!)
- Perks: Clear opportunities for internal promotion and professional development.
- Competitive annual holiday allowance & workplace pension.
- Staff vehicle purchase scheme with highly competitive prices for you and your family.
- A supportive, friendly workshop environment that puts its people first.
What you will be doing:
- Acting as the professional face of the service centre for all incoming commercial vehicle customers.
- Managing the customer relationship from vehicle drop-off to hand-back, liaising closely with workshop technicians.
- Consulting with customers to accurately document their requirements, ensuring their best interests are met.
- Utilizing your communication skills to identify and introduce relevant products, service plans, and accessories.
- Maintaining an organised, self-motivated approach to manage a busy daily workshop workflow.
Commutable Locations: This role is based in Eastbourne, making it an easy commute from surrounding areas such as Bexhill, Hailsham, Seaford, and Lewes.
Automotive Service Advisor - 39K OTE in Eastbourne employer: Hawk Hiring
Join our family-run dealer group in Eastbourne, where your contributions as a Senior Service Advisor are genuinely valued. We pride ourselves on a supportive work culture that prioritises open communication and employee development, offering clear pathways for career growth alongside competitive salaries and benefits. Experience a fulfilling work-life balance in a friendly environment that champions relationship-driven customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor - 39K OTE in Eastbourne
✨Tip Number 1
Get to know the company culture before your interview. Since this role is all about customer relationships and a family-run vibe, show that you understand and appreciate their ethos. A little research goes a long way!
✨Tip Number 2
Practice your communication skills! As a Senior Service Advisor, you'll need to connect with customers and workshop technicians alike. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare some questions for your interview that reflect your interest in their development plans and internal promotion opportunities. This shows you're serious about growing with them and not just looking for a job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our family-oriented team right from the start.
We think you need these skills to ace Automotive Service Advisor - 39K OTE in Eastbourne
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, as this role is all about leading the customer journey.
Be Genuine and Personable:Since we pride ourselves on our family culture, let your personality shine through! Share a bit about yourself and why you’re excited about joining our team. We love seeing authentic applications.
Tailor Your Application:Don’t just send a generic CV! Take the time to tailor your application to the specific role of Senior Service Advisor. Mention relevant experience with commercial vehicles and how you can contribute to our supportive environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial vehicles and the services offered. Familiarise yourself with the latest trends in the automotive industry, as well as the specific products and services the company provides. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Customer Skills
As a Senior Service Advisor, your role revolves around customer interaction. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlight your communication skills and how you ensure customer satisfaction.
✨Emphasise Team Spirit
Since the company values a family culture, be ready to discuss how you work within a team. Share stories that demonstrate your ability to collaborate and support colleagues, as well as how you contribute to a positive work environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, development opportunities, and the team dynamics. This not only shows your interest but also helps you gauge if this is the right fit for you. Remember, interviews are a two-way street!
