At a Glance
- Tasks: Be the go-to person for customers, managing their vehicle service journey and ensuring top-notch care.
- Company: Join a leading dealer group known for integrity and a supportive work environment.
- Benefits: Earn a competitive salary with bonuses, enjoy health perks, and access great discounts.
- Other info: Enjoy 22 days holiday, a fair work-life balance, and excellent growth opportunities.
- Why this job: Make a real difference in customer experiences while advancing your career in a thriving industry.
- Qualifications: Strong communication skills and tech-savvy; previous experience is a plus.
The predicted salary is between 32000 - 34000 £ per year.
Service Advisor – Automotive Main Dealer (Health Cash Plan Included)
Are you a customer-driven professional ready to advance your career with a prominent dealer group? Join our successful aftersales team in Eastbourne, where you will act as the core link between our workshop technicians and our customers, turning your high standards of care into rewarding financial bonuses.
About Us
We are a prominent, multi-site dealer group with locations spanning Sussex and Hampshire. Renowned for our state-of-the-art facilities and commitment to integrity, we offer the security and scope of a major group alongside the close-knit, supportive environment of a local business. We pride ourselves on recognizing hard work, offering genuine career stability, and fostering a workplace where you can truly thrive.
What is in it for you:
- Salary: £28,000 base salary + performance bonuses yielding a realistic £34,000 OTE.
- Hours: 40 hours per week (Monday to Friday, standard 08:00–17:00 or 09:00–18:00 shifts) | Saturdays on a fair 1 in 3 rotation.
- Perks: Comprehensive health cash plan (covering you and your dependants), special employee discounts on vehicle purchases and servicing, and excellent career progression opportunities.
- Holiday Allowance: 22 days of annual holiday plus all statutory bank holidays.
What you will be doing:
- Customer Care: Serving as the primary contact for guests, providing regular, professional vehicle updates, and managing the entire aftersales journey.
- Administration & Workflow: Managing workshop bookings, preparing accurate job cards, and raising detailed quotes utilizing the Pinnacle DMS.
- Upselling & Targets: Leveraging Electronic Vehicle Health Checks (EVHC) to identify critical service needs and confidently help drive department performance.
- Internal Coordination: Working closely with the parts department and workshop teams to ensure correct stock levels, quality control, and smooth daily operations.
Requirements:
Strong interpersonal, verbal, and written communication skills are essential. You must be tech-literate (confident using MS Office and specialized dealership software), self-motivated, and hold yourself to high professional standards.
Commutable Locations: This role is based in Eastbourne, making it an easy commute from Bexhill, Hastings, Lewes, and Hailsham.
Automotive Service Advisor | 34K OTE in Eastbourne employer: Hawk Hiring
Join our esteemed dealer group in Eastbourne, where we blend the security of a major automotive brand with the warmth of a local business. We offer a supportive work culture that values your contributions, alongside competitive pay and comprehensive benefits, including a health cash plan and opportunities for career advancement. With a focus on employee well-being and professional growth, this is an ideal environment for those looking to make a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor | 34K OTE in Eastbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawk Hiring. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawk Hiring before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Automotive Service Advisor | 34K OTE in Eastbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawk Hiring:Your cover letter is your chance to shine! Tell us why you want to work at Hawk Hiring specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawk Hiring!
How to prepare for a job interview at Hawk Hiring
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
