At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth service from booking to vehicle collection.
- Company: A respected independent garage with a strong reputation for quality and customer care.
- Benefits: Enjoy a £35,000 salary, performance bonuses, and no weekend work.
- Other info: Ongoing training, career progression, and a friendly work environment await you.
- Why this job: Join a supportive team and enjoy a genuine work-life balance while earning well.
- Qualifications: Customer service experience is key; motor trade experience is a bonus.
The predicted salary is between 30000 - 34000 £ per year.
Location: East Peckham
Salary: £35,000 Basic Salary + Performance Bonus
Job Type: Full-time, Permanent
Hours: Monday to Friday | No Weekends
Why This Role Stands Out
We are a well-established independent automotive garage in East Peckham looking for an experienced Service Advisor / Customer Service Advisor to join our growing team. This is a fantastic opportunity to step into a stable, long-term role offering excellent earning potential, a supportive working environment, and a genuine work-life balance with no weekend work.
Benefits
- £35,000 basic salary
- Performance-related bonus
- Monday to Friday only (no weekends)
- Stable, long-term position
- Friendly, supportive team culture
- Ongoing training and development
- Career progression opportunities
- Company pension scheme
- Free on-site parking
- Established independent garage with strong reputation
The Role
As a Service Advisor, you will be the key link between customers and the workshop, ensuring a smooth and professional service experience from booking through to vehicle collection. Key responsibilities include:
- Booking vehicles in for servicing, MOTs, diagnostics and repairs
- Greeting customers and managing front-of-house reception
- Handling telephone and email enquiries professionally
- Keeping customers updated on progress and repair requirements
- Preparing job cards, estimates, and invoices
- Liaising with technicians and workshop staff
- Processing payments and completing service documentation
- Maintaining accurate customer and vehicle records
- Delivering excellent customer service at all times
What We’re Looking For
We are keen to hear from candidates with experience as:
- Service Advisor
- Automotive Service Advisor
- Aftersales Advisor
- Service Receptionist
- Automotive Receptionist
- Service Administrator
- Customer Service Advisor (motor trade or transferable experience)
Essential Skills
- Strong customer service and communication skills
- Excellent organisational and administration ability
- Confident IT and computer skills
- Ability to work in a fast-paced environment
- Professional, positive attitude
Motor trade experience is highly desirable but not essential for the right candidate with strong customer service skills.
About Us
We are a respected independent garage with a strong reputation for quality workmanship and outstanding customer care. Our team is friendly, experienced, and supportive, and we believe in investing in our people through training, trust, and long-term career development. We offer a stable working environment where employees are valued and given the opportunity to grow within the business.
Apply Today
If you’re looking for a Monday–Friday role with no weekends, strong earning potential, and a great working environment, we’d love to hear from you. Apply now with your CV – interviews are being arranged immediately.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor / No Weekends / Independent Garage - £35,000 in East Peckham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawk Hiring. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawk Hiring before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor / No Weekends / Independent Garage - £35,000 in East Peckham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawk Hiring:Your cover letter is your chance to shine! Tell us why you want to work at Hawk Hiring specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawk Hiring!
How to prepare for a job interview at Hawk Hiring
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
