At a Glance
- Tasks: Be the friendly face for customers, managing bookings and providing updates on vehicle repairs.
- Company: Join a supportive, independent garage with a fantastic team atmosphere.
- Benefits: Enjoy a competitive salary, no weekends, career progression, and ongoing training.
- Other info: Great work-life balance and a stable, growing business.
- Why this job: Experience a relaxed work environment where your contributions are valued and rewarded.
- Qualifications: Previous experience in a similar role and strong customer service skills required.
The predicted salary is between 32000 - 35000 £ per year.
£32,000 - £35,000 Basic Salary Monday to Friday | No Weekends
Tired of weekend working, unrealistic targets, and corporate dealership pressure? We’re looking for an experienced Automotive Service Advisor to join our friendly, well-established independent garage in Burgess Hill. This is a fantastic opportunity for a Service Advisor who wants to enjoy their job again, work with a supportive manager, and be part of a great team where people genuinely enjoy coming to work.
What's In It For You?
- £32,000 - £35,000 basic salary
- Monday to Friday working hours
- No weekends
- Career progression opportunities
- Ongoing training and development
- Company pension scheme
- Free onsite parking
- Relaxed and friendly working environment
- Supportive management team
- Stable, growing independent business
- Excellent work-life balance
The Role
As a Service Advisor, you'll be the first point of contact for customers, ensuring every customer receives outstanding service from booking through to vehicle collection. Your responsibilities will include:
- Booking vehicles into the workshop
- Managing customer enquiries
- Providing updates on vehicle repairs and servicing
- Liaising with technicians and workshop staff
- Preparing estimates and invoices
- Explaining repair work clearly and professionally
- Delivering exceptional customer service
- Building long-term customer relationships
What We're Looking For
- Previous experience as a Service Advisor, Automotive Service Advisor, Aftersales Advisor, or similar motor trade position
- Strong customer service and communication skills
- Organised and professional approach
- Ability to manage a busy workload
- Positive attitude and team-player mentality
- Full UK driving licence preferred
Why Join This Garage?
This isn't a high-pressure dealership environment. You’ll join a close-knit team that values its staff, supports career development, and understands the importance of work-life balance. The manager believes in giving people the tools and support they need to succeed, creating a positive and enjoyable workplace where employees stay for the long term.
If you’re looking for a Service Advisor role where you’ll be respected, supported, and rewarded, this could be exactly what you’ve been waiting for. Apply Now.
Opportunities offering £35,000 basic salary, Monday-to-Friday hours, and no weekend working are rare in the motor trade. If you’re an experienced Service Advisor looking for your next move, apply today. Interviews are being arranged immediately, and strong candidates will be contacted as applications are received. Early applications are encouraged.
Service Advisor / Receptionist - £35,000 - Monday - Friday in Burgess Hill employer: Hawk Hiring
Join our well-established independent garage in Burgess Hill, where we prioritise a relaxed and friendly working environment. With a competitive salary of £32,000 - £35,000, Monday to Friday hours, and no weekend work, we offer excellent work-life balance and career progression opportunities. Our supportive management team is dedicated to your growth, ensuring you have the tools and training needed to thrive in your role as a Service Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor / Receptionist - £35,000 - Monday - Friday in Burgess Hill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawk Hiring. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawk Hiring before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor / Receptionist - £35,000 - Monday - Friday in Burgess Hill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawk Hiring:Your cover letter is your chance to shine! Tell us why you want to work at Hawk Hiring specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawk Hiring!
How to prepare for a job interview at Hawk Hiring
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
