At a Glance
- Tasks: Engage with customers, manage service appointments, and ensure a smooth repair process.
- Company: Leading prestige automotive brand in Brighton with a supportive team culture.
- Benefits: Competitive salary, full training, career progression, and generous holiday allowance.
- Other info: Easy commute from nearby areas with excellent growth opportunities.
- Why this job: Join a dynamic team and elevate your career in the automotive industry.
- Qualifications: Strong communication skills and a customer-first mindset; experience preferred but not essential.
The predicted salary is between 30000 - 32000 £ per year.
Are you a highly enthusiastic, customer-focused professional looking to elevate your career with a leading prestige brand in Brighton? Join our high-energy aftersales team and deliver an amazing experience for our customers, backed by a fully funded, elite VAG Group accredited training program.
About Us
We are an established automotive leader operating a busy, state-of-the-art showroom and workshop environment focused on premium prestige vehicles. We take pride in cultivating a supportive, forward-thinking environment where you are given all the tools and technology needed to succeed. Joining us means gaining access to manufacturer-backed training, clear path opportunities for growth, and a close-knit team culture that values your drive and customer service excellence.
What is in it for you:
- Salary: £30,000 – £32,000 per annum (OTE up to £36,000)
- Hours: Monday to Friday 8:00am – 6:00pm, Saturday 8:00am – 1:00pm (1 in 4 rotation)
- Perks: Full VAG Group manufacturer training leading to accredited status, competitive commission scheme, career progression opportunities, generous holiday allowance, and employee benefits.
What you will be doing:
- Liaise directly with customers regarding ongoing repairs, outstanding work, and Service Plan follow-ups.
- Log all appointments, reservations, and MOTs accurately into the central database while building customer records.
- Maintain clear, continuous communication with customers while their vehicle is in the workshop, ensuring excellent service and handling payments smoothly.
- Complete accurate job cards, control the booking and allocation of courtesy cars, and resolve any complaints quickly and effectively.
- Collaborate with the Sales Department to promote new/used vehicle sales and support overall business goals.
Requirements & Ideal Profile:
- Strong oral and written communication skills with a confident, customer-first mindset.
- Excellent organizational skills, with the ability to self-prioritize workload and meet timeframes.
- A valid UK Driving License is required.
- Previous experience in the motor industry or retail customer service is preferred, but not essential—full training is provided!
Commutable Locations: This role is based in Brighton, making it an easy commute from Hove, Worthing, Lewes, and Shoreham-by-Sea.
Apply Now: Click apply today to start a conversation with us.
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