At a Glance
- Tasks: Be the friendly face of our Service Department, helping customers and managing bookings.
- Company: Join a respected family-owned Ford dealership with over 85 years of heritage.
- Benefits: Earn £30K plus bonuses, enjoy generous holidays, and access exclusive employee discounts.
- Other info: Work in a close-knit team and enjoy excellent career progression in Brighton.
- Why this job: Kickstart your automotive career in a supportive environment with great training opportunities.
- Qualifications: Customer service skills and a willingness to learn; experience is a bonus but not essential.
The predicted salary is between 30000 - 30000 £ per year.
Are you an organized, confident communicator looking to take the next step in your automotive career with a highly respected, long-standing brand? We have an exciting opportunity for a Service Advisor to join our busy Ford dealership team in Brighton. Whether you have years of experience or a passion for customer service and a willingness to learn, this is the perfect environment to thrive and progress.
About Us
We are one of the region's longest-running, family-owned and operated dealership groups, boasting over 85 years of automotive heritage. Specializing as dedicated Ford experts across multiple sites in Sussex, we pride ourselves on building long‑term customer relationships and delivering a transparent, fair, and award‑winning level of service. Unlike large, impersonal corporate groups, we offer a welcoming, supportive, and close‑knit workshop and front‑of‑house team environment where every staff member is truly valued.
What is in it for you?
- Salary: £30,000 + Performance‑Based Bonus Scheme
- Hours: Monday to Friday 8:00 – 18:00, plus a Saturday morning rota (1 in 3) 8:00 – 13:00.
- Perks: Manufacturer‑approved Ford training and development pathways, generous holiday allowance, workplace pension, employee discounts on vehicle purchases, servicing, and parts, and excellent career progression opportunities within an expanding local group.
What you will be doing?
- Acting as the essential first point of contact for the Service Department, greeting customers face‑to‑face and handling incoming phone inquiries with excellent presentation and communication.
- Booking customer vehicles into the workshop efficiently using our computer‑based dealer management systems.
- Clearly explaining repair processes, diagnostics, and cost breakdowns to customers, keeping them updated throughout the day while building lasting trust and rapport.
- Maximizing workshop profitability by identifying upselling opportunities on service plans, extended warranties, and required maintenance repairs.
Requirements
Previous experience in a service advisory or automotive front‑of‑house role is preferred but not strictly necessary, as comprehensive training will be provided. You must be highly computer literate, deeply organized, and possess the confidence and drive to deliver a fantastic level of customer service.
Commutable Locations
This role is based in Brighton, making it an easy commute from Hove, Worthing, Lewes, and Shoreham‑by‑Sea.
Apply Now
Click apply today to start a conversation with us.
