At a Glance
- Tasks: Manage client journeys and coordinate service operations in a fast-paced environment.
- Company: Established premium dealership with a focus on professional growth.
- Benefits: Competitive salary, performance bonuses, and comprehensive training.
- Other info: Full-time role with opportunities for career advancement.
- Why this job: Join a dynamic team and build a successful career in the automotive industry.
- Qualifications: Strong communication skills and a proactive attitude; automotive experience is a plus.
The predicted salary is between 29000 - 40000 € per year.
Service Advisor – Premium Dealership
Salary: £29,000 Basic + Performance Bonus (Realistic £40,000 OTE)
Hours: 08:00 – 18:00 (Mon–Fri) | 08:00 – 13:00 Saturdays (1 in 4 rotation)
Location: Brighton
Contract: Full-time, Permanent
Why Join Our Team?
Step into a role that rewards your hard work with a competitive basic salary and a significant commission structure. We are committed to your professional evolution, providing a comprehensive, manufacturer-accredited training pathway that transforms your existing skills into industry-leading expertise.
The Opportunity
Are you a motivated, tech-savvy professional who prides themselves on delivering a gold-standard customer journey? We are looking for an energetic Service Advisor to become a key player in our high-performance Brighton aftersales department. This position is perfect for a proactive individual who loves to stay organized in a fast-paced environment. Whether you are already in the motor trade or coming from a high-end retail background, we provide the platform for you to build a long-term, successful career.
Your Typical Day
- Manage the Client Journey: Act as the main point of contact for vehicle updates, maintenance advice, and service plan inquiries.
- Coordinate Operations: Efficiently schedule MOTs and service bookings while managing our fleet of courtesy vehicles.
- Master the Details: Ensure all customer data is accurately captured and job cards are detailed for the technician team.
- Drive Results: Process service payments and work closely with our Sales department to highlight vehicle upgrade opportunities.
- Resolve Challenges: Address customer concerns with speed and empathy to maintain our reputation for excellence.
Who You Are
You will excel here if you:
- Are a natural communicator who enjoys building rapport with diverse groups of people.
- Possess a "can-do" attitude and work effectively both independently and as part of a collective.
- Have a sharp eye for detail and the ability to juggle multiple priorities under pressure.
- Are comfortable using modern digital systems and eager to learn new software.
Useful (but not mandatory) background:
- Experience within an automotive dealership or a similar customer-facing retail role.
- A basic understanding of vehicle maintenance or workshop flow.
Essential Requirements
- Communication: Excellent verbal and written skills.
- Driver: A full, valid UK Driving License is required.
- Reliability: The ability to commit to the set shift patterns and Saturday morning rota.
Automotive Service Advisor - 40K OTE - Established Main Dealer in Brighton employer: Hawk Hiring
Join our prestigious Brighton dealership, where we prioritise your growth and success with a competitive salary and an attractive performance bonus structure. Our vibrant work culture fosters collaboration and innovation, while our comprehensive training programmes ensure you develop into a top-tier automotive professional. Experience the satisfaction of delivering exceptional customer service in a dynamic environment that values your contributions and encourages career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor - 40K OTE - Established Main Dealer in Brighton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on that perfect Service Advisor role.
✨Tip Number 2
Get your online presence sorted! Update your LinkedIn profile and make sure it reflects your skills and experience. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions and scenarios you might face as a Service Advisor. Show off your communication skills and customer service expertise.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Automotive Service Advisor - 40K OTE - Established Main Dealer in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Advisor role. Highlight any customer service experience, especially in fast-paced environments, and don’t forget to mention your tech-savviness!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for delivering excellent customer journeys and how your proactive attitude makes you a perfect fit for our team.
Show Off Your Communication Skills:Since communication is key in this role, ensure your written application is clear, concise, and free of errors. This is your first impression, so let your personality come through while keeping it professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and customer care. Familiarise yourself with common vehicle maintenance queries and the dealership's offerings. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Prepare examples of how you've successfully built rapport with customers in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share these stories during the interview.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is crucial. Be prepared to discuss how you manage multiple tasks and prioritise effectively. You might even want to bring a planner or digital tool to show how you keep track of your responsibilities.
✨Embrace the Tech
Since the role requires using modern digital systems, make sure you're comfortable discussing any relevant software you've used in previous jobs. If you have experience with scheduling tools or customer relationship management (CRM) systems, highlight that to show you're tech-savvy and ready to learn.
