At a Glance
- Tasks: Connect with customers, manage service appointments, and ensure top-notch care.
- Company: Premium automotive dealership in Brighton with a focus on customer experience.
- Benefits: Competitive salary with performance bonuses, plus ongoing professional development.
- Other info: Ideal for those looking to transition from luxury retail or enhance their automotive expertise.
- Why this job: Join a dynamic team and grow your career in the exciting automotive industry.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 29000 - 40000 £ per year.
Service Advisor – Premium Dealership
Location: Brighton
Salary: £29,000 Base Salary + Performance Bonuses (£40,000 realistic OTE)
Hours: 08:00 – 18:00 (Monday to Friday) | 08:00 – 13:00 Saturdays (1 in 4 rotation)
Contract: Full-time, Permanent
Why Join Our Team?
Advance your career with a position that directly links your hard work to excellent financial rewards through a competitive base salary and an attractive commission plan. We are dedicated to your continuous professional development, offering a structured, manufacturer‑accredited training pathway designed to elevate your existing talent into industry‑leading expertise.
The Opportunity
Are you an energetic, tech‑literate professional who takes pride in delivering a flawless customer experience? We are seeking an ambitious Service Advisor to join our high‑performing Aftersales department in Brighton. This role is ideally suited for a proactive, highly organized individual who thrives in a fast‑paced environment. Whether you are already established in the automotive industry or looking to transfer your skills from a luxury retail background, we offer the ideal platform for you to build a successful, long‑term career.
Your Day-to-Day
- Oversee Customer Care: Serve as the primary contact for repair progress, maintenance advice, and service plan enquiries.
- Coordinate Workflow: Seamlessly schedule MOTs and service appointments while coordinating the allocation of our courtesy vehicle fleet.
- Maintain Accuracy: Ensure all customer files are kept up to date and that technical job cards are thoroughly detailed for the workshop team.
- Support Business Growth: Handle service invoicing and payments while collaborating with the sales team to spot natural vehicle upgrade opportunities.
- Problem Solve: Handle customer concerns promptly and empathetically to uphold our outstanding reputation.
Who We Are Looking For
You will be a great fit for this role if you:
- Are an innate communicator who genuinely enjoys building relationships with people.
- Bring a positive, proactive attitude to the workplace and work well both independently and as part of a team.
- Have great organizational skills and the ability to stay calm and focused under pressure.
- Feel confident adapting to modern digital platforms and learning specialized software.
Helpful (But Non‑Essential) Experience:
- A background within a franchised car dealership or a high‑end customer service environment.
- A foundational understanding of automotive servicing or workshop administration.
Mandatory Criteria
- Communication: Exceptional verbal and written communication skills.
- Licence: A valid, full UK Driving Licence is essential.
- Commitment: Fully able to commit to the designated weekday hours and the 1-in-4 Saturday morning schedule.
Automotive Service Advisor - 40K OTE in Brighton employer: Hawk Hiring
Join our premium dealership in Brighton, where your hard work translates into impressive financial rewards and career advancement. We foster a supportive work culture that prioritises professional development through structured training pathways, ensuring you thrive in a fast-paced environment while delivering exceptional customer experiences. With a focus on teamwork and personal growth, we offer a unique opportunity to build a successful long-term career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor - 40K OTE in Brighton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on that perfect Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain why you're the best fit for the job. Highlight your customer service skills and tech-savviness.
✨Tip Number 3
Stay organised! Keep track of all your applications and follow up with companies after interviews. A simple thank-you email can go a long way in making a lasting impression.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Don’t miss out!
We think you need these skills to ace Automotive Service Advisor - 40K OTE in Brighton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering an exceptional customer experience.
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience, especially in customer service or the automotive sector. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and the specific dealership's offerings. Familiarise yourself with common customer queries and how to address them, as this will show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to simulate potential interview questions, focusing on how you would handle customer interactions.
✨Demonstrate Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. This will highlight your proactive attitude and ability to thrive under pressure, which are essential for this role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for the interview. A polished appearance reflects your seriousness about the position and aligns with the premium nature of the dealership.
