At a Glance
- Tasks: Manage customer inquiries, invoicing, and support our busy workshop team.
- Company: Join a trusted independent garage with a friendly atmosphere.
- Benefits: Enjoy a competitive salary, generous leave, and professional training.
- Other info: Full training provided; easy commute from nearby towns.
- Why this job: No weekends! Work in a dynamic team and develop your skills.
- Qualifications: Customer service experience is essential; accounting knowledge is a plus.
The predicted salary is between 30000 - 32000 £ per year.
Are you an organized administrative professional looking for a stable, Monday-to-Friday role with a trusted independent garage? Join our welcoming team in Portslade, where your customer service and accounting skills will keep our busy workshop running smoothly.
What is in it for you:
- Salary: £30,000 – £32,000 per annum (Depending on experience)
- Hours: Monday to Friday (No weekends!)
- Perks: Generous annual leave, workplace pension, professional software training, and a respectful, collaborative team environment.
What you will be doing:
- Customer Service: Answering incoming phone calls, handling inquiries, and booking vehicles into the workshop diary.
- Invoicing & Admin: Managing day-to-day office duties, generating customer invoices, and processing payments.
- Accounting Support: Managing financial data, tracking expenses, and assisting with bookkeeping using Xero software.
- Team Liaison: Acting as the link between our workshop technicians and customers to provide clear updates on vehicle repairs and MOTs.
Requirements:
- Previous administrative or customer-facing experience is required.
- Knowledge of accounting tools like Xero is highly advantageous.
- Automotive industry experience is not strictly necessary—full training will be provided!
Commutable Locations: This role is based in Portslade, making it an easy commute from Brighton, Hove, Worthing, and Shoreham-by-Sea.
Apply Now: Click Apply Today to start a conversation with us.
Automotive Receptionist in Brighton employer: Hawk Hiring
Join our dynamic team in Portslade as an Automotive Receptionist, where you will enjoy a stable Monday-to-Friday schedule with no weekends. We offer a supportive work culture that values collaboration and respect, alongside generous annual leave and professional training opportunities to help you grow in your role. With a focus on customer service and a commitment to employee well-being, we are dedicated to making your experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Receptionist in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawk Hiring. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawk Hiring before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Automotive Receptionist in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawk Hiring:Your cover letter is your chance to shine! Tell us why you want to work at Hawk Hiring specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawk Hiring!
How to prepare for a job interview at Hawk Hiring
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
