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- Tasks: Manage customer interactions and coordinate workshop activities in a busy garage.
- Company: Established independent garage known for high-quality service and community reputation.
- Benefits: Competitive salary, pension scheme, employee discounts, and 22 days holiday.
- Other info: Ongoing training and development opportunities in a supportive environment.
- Why this job: Join a friendly team and make a real impact in customer service.
- Qualifications: Experience in automotive service advising and strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Southbourne, Dorset
Salary: £30,000
Job Type: Full-time, Permanent
Working Hours: 5 days per week, 8:15am – 5:15pm
About Us
We are a well-established, independent garage and MOT centre based in Southbourne, Dorset, known for delivering high-quality vehicle servicing, repairs, and MOT testing. We pride ourselves on excellent customer service, reliability, and a strong reputation within the local community. Due to continued growth, we are looking for an experienced and motivated Service Advisor/Receptionist to join our team.
The Role
As the front-of-house lead, you will play a key role in ensuring the smooth day-to-day running of our busy workshop. You will be responsible for managing customer interactions, coordinating workshop activity, and supporting the team to deliver an efficient and professional service.
Key Responsibilities
- Greet and assist customers in a professional and friendly manner
- Schedule and manage bookings for vehicle servicing, MOTs, and repairs
- Answer incoming calls and respond to customer enquiries promptly
- Create and manage electronic job cards, quotations, and invoices
- Maintain accurate customer records and service histories
- Handle cash and card payments efficiently
- Liaise with technicians to coordinate workflow and job allocation
- Manage vehicle progress through the workshop from arrival to collection
- Keep customers informed with clear updates throughout the repair process
- Order, receive, and allocate parts to relevant jobs
- Ensure the reception area remains clean, organised, and welcoming
- Support general administrative duties as required
Requirements
- Proven experience as a Service Advisor, Receptionist, or Front-of-House within an automotive or garage environment
- Strong technical understanding of vehicle servicing and repairs
- Excellent communication and customer service skills
- Ability to multitask and manage a busy workload effectively
- Strong organisational skills and attention to detail
- Experience using motor trade or office management systems
- Reliable, punctual, and professional at all times
- Ability to work both independently and as part of a team
What We Offer
- Competitive salary of £30,000 per annum
- Company pension scheme
- Employee aftersales discounts
- 22 days holiday plus bank holidays
- Ongoing training and development opportunities
- Supportive and friendly working environment
Apply Now
If you are an organised, customer-focused professional with experience in the automotive industry, we would love to hear from you. Apply today to join our growing and reputable team.
Service Advisor/Front of House - Independently Run in Bournemouth employer: Hawk Hiring
Contact Detail:
Hawk Hiring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor/Front of House - Independently Run in Bournemouth
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and community involvement. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of scenarios where you can demonstrate your problem-solving abilities and how you handle difficult situations. Role-playing with a friend can be super helpful!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with the team and customers alike.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Advisor/Front of House - Independently Run in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor or Receptionist. We want to see how your skills match the role, so don’t be shy about showcasing your customer service and organisational abilities!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working in the automotive industry and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it’s through your writing style or examples of past experiences, let us know you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle servicing and repairs. Familiarise yourself with common issues and solutions, as well as the services offered by the garage. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples from your past experiences where you've provided excellent customer service. Be ready to discuss how you handle difficult situations or complaints, as this will demonstrate your ability to maintain professionalism under pressure.
✨Showcase Your Organisational Skills
Prepare to talk about how you manage your time and keep things organised, especially in a busy environment. You might want to share specific tools or methods you use to stay on top of bookings and customer records, as this will highlight your suitability for the fast-paced nature of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.