At a Glance
- Tasks: Guide customers through their service journey and ensure top-notch communication.
- Company: Join a family-run automotive group known for quality and reliability.
- Benefits: Earn up to £38,000 OTE with great work-life balance and 25 days annual leave.
- Other info: Enjoy a supportive team culture with opportunities for professional growth.
- Why this job: Make a real impact in customer satisfaction while growing your skills.
- Qualifications: 2 years of experience as a Service Advisor and excellent communication skills.
The predicted salary is between 29000 - 30000 £ per year.
Salary: £29,000 – £30,000 Basic OTE: £38,000 (Performance-linked bonus)
Hours: Mon–Fri 08:00 – 18:00 Saturdays: 08:00 – 12:00 (1-in-3 rota, paid as overtime)
About Our Team
We are a leading, family-run automotive group well‑known for quality and reliability across the South Coast. Operating under our core philosophy of "Built on Trust," we represent a premier global car manufacturer at our high‑volume Bexhill location. We offer the best of both worlds: the stability and career progression of a major group, combined with the supportive, close‑knit culture of a local team.
What’s in It for You?
- Excellent Earning Potential: A strong basic salary paired with an achievable £38,000 OTE.
- Great Work‑Life Balance: 25 days of annual leave plus all bank holidays.
- Extra Income: Earn additional pay through our 1-in-3 Saturday morning shift rota.
- Professional Growth: Gain access to specialised manufacturer training to advance your skillset.
- A Positive Environment: Join a professional dealership environment where transparency and teamwork come first.
The Role
As a Service Advisor, you will be the primary point of contact for our busy aftersales team. Your main responsibilities will include:
- Guiding customers seamlessly from their initial booking through to vehicle collection.
- Translating technical repair work and maintenance needs into clear, simple terms for vehicle owners.
- Identifying opportunities to upsell tailored products and services, such as service plans and accessories.
- Liaising closely with the workshop technicians to ensure jobs are completed on schedule.
- Driving high Customer Satisfaction Index (CSI) results through proactive communication.
Who We Are Looking For
This position is ideally suited for an organised, customer‑focused individual who excels in a dynamic setting.
- The Industry Professional: You bring at least 2 years of experience as a Service Advisor from a main dealership or a high‑volume independent garage.
- The Natural Communicator: You are skilled at explaining mechanical details in an approachable, customer‑friendly way.
- The Driven Performer: You enjoy meeting targets and maximizing your bonus potential through service sales and quality care.
- The Local Specialist: You want a stable, rewarding career opportunity based in the Bexhill-on-Sea area.
Automotive Service Advisor - 38K OTE in Bexhill-on-Sea employer: Hawk Hiring
Join our family-run automotive group in Bexhill-on-Sea, where we pride ourselves on a supportive work culture and a commitment to excellence. With a competitive salary and the potential to earn up to £38,000 OTE, we offer professional growth through specialised training and a positive environment that values teamwork and transparency. Enjoy a great work-life balance with generous annual leave and additional income opportunities, making this an ideal place for dedicated Service Advisors looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor - 38K OTE in Bexhill-on-Sea
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on that perfect Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain your experience and how it aligns with their needs. Keep it friendly and engaging!
✨Tip Number 3
Show up prepared! If you land an interview, research the company and be ready to discuss how you can contribute to their team. Highlight your customer service skills and any relevant experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our family-run automotive group.
We think you need these skills to ace Automotive Service Advisor - 38K OTE in Bexhill-on-Sea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight your customer service experience and any relevant automotive knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the automotive industry and how your previous roles have prepared you for this position. Keep it friendly and professional!
Show Off Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to explain complex information simply. We want to see how you can connect with customers and make their experience smooth.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hawk Hiring
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around common repairs and maintenance. Being able to discuss technical details in a way that’s easy for customers to understand will show you’re the right fit for the role.
✨Showcase Your Customer Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you turned a negative experience into a positive one. This will demonstrate your ability to drive high Customer Satisfaction Index results.
✨Be Ready to Upsell
Familiarise yourself with potential products and services you could upsell as a Service Advisor. Think about how you can present these options to customers in a way that feels natural and beneficial to them.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture and the team dynamics. This shows your interest in the role and helps you gauge if it’s the right environment for you. Plus, it aligns with their core philosophy of 'Built on Trust'.
