At a Glance
- Tasks: Welcome customers and manage their service bookings while maximising upselling opportunities.
- Company: Join a family-run automotive group known for its supportive culture and high customer satisfaction.
- Benefits: Enjoy competitive salary, performance bonuses, holiday package, and exclusive employee discounts.
- Other info: Continuous training and career progression within a leading automotive network.
- Why this job: Be the face of our dealership and make a real impact on customer experiences.
- Qualifications: Experience in customer-facing roles with strong communication and sales skills.
The predicted salary is between 28000 - 32000 £ per year.
Pay & Benefits
- Salary: £28,000 – £32,000 basic per annum (DOE) + realistic monthly performance bonus (OTE up to £36,000)
- Hours: Monday to Friday, 8:00 AM – 5:30 PM (1-hour unpaid lunch break) + 1 in 3 Saturdays (8:30 AM – 1:00 PM / half-day rota)
- Perks: Competitive holiday package, company pension scheme, exclusive employee car purchase schemes (for you and your family), staff discounts on parts/servicing, and free secure on-site parking.
Training & Development
- Continuous manufacturer-accredited training, career progression pathways, and personal development within a leading regional automotive network.
Workload
- Front-of-house customer reception, vehicle check-ins, job card preparation, customer updates, liaising with the workshop technicians, and presenting additional recommended products/services.
About Us
We are a high-performing, family-run automotive group representing world-renowned vehicle brands across Kent and the South East. Known for our progressive dealer culture, excellent staff retention, and commitment to high customer satisfaction ratings, we provide a warm, supportive environment where your hard work is recognised and rewarded.
Role Overview
We are seeking a proactive and friendly Service Advisor / Aftersales Advisor to join our busy dealership team in Ashford. In this pivotal role, you will be the face of our dealership, welcoming customers, managing their service or repair bookings from start to finish, and ensuring an exceptional overall customer experience while maximising upselling opportunities.
Requirements
- Background in a customer-facing role (Automotive Service Advisor, Aftersales Executive, or high-volume Retail / Hospitality environment).
- Friendly, outgoing personality with a genuine passion for building lasting customer relationships.
- Methodical, organised, and confident using sales skills to recommend products and services tailored to customer needs.
- Excellent communication and administrative abilities under fast-paced workshop conditions.
- Full UK driving licence preferred.
Location & Commute
- Base: Ashford (Free secure on-site parking).
- Road Links: Conveniently positioned right near the M20 (Junction 9/10), offering rapid commute times via the A28, A2070, and A20.
- Public Transport: Excellent rail connections via Ashford international, alongside frequent regional bus links.
- Commutable From: Canterbury, Folkestone, Tenterden, Hythe, and Charing.
Service Advisor | Vag Accreditation | 36K Ote in Aylesford employer: Hawk Hiring
Join a passionate team at Europe's fastest-growing Porsche specialist in Brentwood, where your expertise as a Parts Advisor will be rewarded through profit sharing and a collaborative work culture. Enjoy a range of benefits including a competitive salary, employee discounts, and a health and wellbeing programme, all while working in an environment that values automotive enthusiasm and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor | Vag Accreditation | 36K Ote in Aylesford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawk Hiring. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawk Hiring before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor | Vag Accreditation | 36K Ote in Aylesford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawk Hiring:Your cover letter is your chance to shine! Tell us why you want to work at Hawk Hiring specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawk Hiring!
How to prepare for a job interview at Hawk Hiring
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
