Service Advisor | Main Dealer
Pay & Benefits
- Salary: £30,000 – £32,000 basic per annum + realistic £38,000 OTE
- Hours: Monday to Friday, 8:00 AM – 6:00 PM | Saturdays 8:00 AM – 1:00 PM (1 in 3 rota)
- Perks: Comprehensive company benefits package, employee discounts, structured team support, clear career progression routes, and free secure on-site parking
- Training & Development: Fully funded manufacturer-accredited training programs leading to certified status
- Workload: Managing customer check-ins, updating clients on vehicle progress, processing service payments, booking MOTs, organizing courtesy cars, and building detailed job cards
About Us We are a premier, well-established regional dealership group operating across modern dual-brand showrooms in the Ashford area. Known for combining traditional customer care values with cutting-edge automotive technology, zero-corporate-pressure environments, and high staff retention, we pride ourselves on actively investing in our team's professional growth while delivering top-tier service to our local community.
Role Overview Seeking an enthusiastic Service Advisor / Aftersales Customer Care Specialist to join our high-energy showroom team. You will be responsible for delivering excellent customer service, managing front-desk appointment bookings, liaising between clients and workshop technicians, and driving customer satisfaction across both new and existing automotive brands.
Requirements
- Strong communication and organizational skills with a customer-first mindset.
- Full UK Driving Licence (required for moving/allocating courtesy vehicles).
- Solid computer literacy for database entry, appointment logging, and processing job cards.
- Previous motor trade, retail, or hospitality experience is advantageous, but not essential—full accredited training is provided!
Location & Commute
- Base: Ashford (Free secure on-site parking)
- Road Links: Strategic position directly served by major routes including the A20, A28, and M20 highway, offering fast commutes across Kent.
- Public Transport: Excellent connections via Ashford International mainline station alongside regular regional bus routes.
- Commutable From: Maidstone, Folkestone, Canterbury, Tenterden, Hythe, and Sittingbourne.
How to Apply Ready to take the next step in your automotive career with a supportive, growing dealer group? Click Apply Now to start a conversation with us!
Please note: We only advertise half of our active jobs. Get in touch for a quick chat today, as we may have other perfect opportunities for you with different top-tier automotive companies in the local area.
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