At a Glance
- Tasks: Deliver top-tier customer care and manage service operations in a dynamic automotive environment.
- Company: Join a leading automotive group with a strong community focus and modern facilities.
- Benefits: Competitive salary, full training, clear career progression, and great company perks.
- Other info: Commutable from Maidstone, Folkestone, Canterbury, and Tenterden with excellent growth opportunities.
- Why this job: Be part of a high-energy team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a customer-first mindset; driving license required.
The predicted salary is between 30000 - 32000 £ per year.
Are you an enthusiastic, highly organized professional passionate about delivering top-tier customer care? Join a leading automotive group at their busy dual-brand showrooms in Ashford, where you will enjoy full accredited training, a high-energy team environment, and clear paths to advance your career.
About Us
Our client is a well-established and highly respected regional dealership group dedicated to delivering outstanding service to their local community. At their modern Ashford location, they combine traditional customer care values with cutting-edge vehicle technology across two growing automotive brands. Joining this team means stepping into a supportive, collaborative environment that actively invests in your professional growth through comprehensive, manufacturer-accredited training programs alongside daily sales and service operations.
What is in it for you:
- Salary: £30,000 – £32,000 basic salary + OTE up to £38,000
- Hours: 8:00am – 6:00pm Monday to Friday; 8:00am – 1:00pm Saturdays on a rota basis (1 in 3)
- Perks: Full accredited training program leading to certified status, clear career progression routes, structured team support, and comprehensive company benefits.
What you will be doing:
- Customer Care & Communication: Liaise with customers regarding outstanding work and service plans, provide ongoing updates while their vehicle is on-site, and process payments for servicing and repairs.
- Database & Administration: Accurately log all customer appointments, reservations, and MOTs into the central database, build customer records, and complete detailed job cards.
- Operational Support: Manage and control the allocation of courtesy cars, resolve customer complaints quickly and effectively, and collaborate with the Sales Department to promote new and used vehicle opportunities.
Role Requirements:
- Full UK Driving License required.
- Strong communication and organizational skills with a customer-first mindset.
- Previous motor industry or retail experience is advantageous, but not essential—full training is provided!
Commutable Locations: This role is based in Ashford, making it an easy commute from Maidstone, Folkestone, Canterbury, and Tenterden.
Apply Now: Click apply today to start a conversation with us.
Please note: We only advertise half of our active jobs. Get in contact for a quick chat today, as we might have other perfect opportunities for you with different companies in the local area.
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